Senior Computer Technician

WE NEED THE BEST OF THE BEST

Minko's Macs is hiring four experienced Senior Computer Technicians for our London operation: two full-time and two part-time opportunities. This is a hands-on, customer-facing role for dependable technicians who can manage themselves, protect our reputation and help a busy store perform commercially.

Pay and working pattern

• £15 per hour starting rate, plus performance bonuses

• Up to £17 per hour for candidates who can demonstrate successful shop management, excellent verified customer feedback, advanced technical ability and additional commercial skills such as Google Ads, website maintenance or ecommerce

• Typical shifts are eight hours

• Full-time and part-time roles available

• Permanent, temporary and suitable self-employed arrangements may be considered

• Work across our North, East, South and West London locations; flexibility to travel between branches is essential

Key responsibilities

• Diagnose, repair, test and quality-check Apple Macs, laptops, desktop computers and related devices to a high standard

• Manage a repair workload independently, prioritise jobs and meet agreed turnaround times

• Keep every customer informed of diagnosis, cost, progress, parts requirements and collection dates

• Obtain clear customer approval before chargeable work and maintain accurate written records

• Maintain stock lists, repair records, income figures and daily operational sheets using Excel or equivalent tools

• Identify and source required parts responsibly, control costs and keep devices safely organised

• Support retail sales, quotations, upselling and other ethical revenue-generating activity

• Maintain the store, tools, displays and customer areas to a professional standard

• Protect and strengthen the company's excellent reputation through honest advice and reliable service

• Contribute to performance, revenue and customer-review targets

Essential requirements

• Extensive professional computer-repair experience; around ten years is strongly preferred for this senior role

• Strong practical knowledge of hardware and software diagnosis, component replacement, operating-system issues and device testing

• Excellent spoken and written English with the ability to explain technical matters clearly

• Degree-level education, or exceptionally strong equivalent professional experience and evidence of continuous learning

• Strong Excel/spreadsheet, stock-control, record-keeping and basic accounting skills

• Proven customer service, sales and commercial awareness

• Excellent timekeeping, reliability, organisation and personal accountability

• A strong professional reputation and references we can verify

• Ability to work independently without constant supervision and to support colleagues when needed

• Right to work in the UK

Desirable

• Previous responsibility for running a successful repair or retail shop

• Evidence of achieving revenue, productivity and customer-satisfaction targets

• Advanced board-level or specialist repair capability

• Google Ads, digital marketing, website, ecommerce or inventory-system experience

Benefits

• Performance bonuses linked to agreed targets

• Additional incentives linked to genuine customer feedback and service standards

• Opportunity to earn up to £17 per hour based on verified skills and results

• Varied work across established London locations

• Scope to take ownership and progress with the business

To apply, provide a concise employment history, examples of repairs you can complete independently, details of any shop-management or sales results, your London travel availability and two verifiable professional references. Only candidates who can demonstrate the senior-level technical, communication and commercial standards above should apply.