Technical Consultant

Job Title: Technical Solutions Consultant (Contract)

Remuneration: £40.38 (Hourly Rate)

Location: Remote (UK)

Contract Length: 12 Months

Start Date: ASAP

Working Hours: Monday to Friday, 9:00am to 6:00pm (40 hours per week)

Overview

We are seeking a Technical Solutions Consultant to act as a technical advisor and problem solver for clients using advertising technology platforms. This role sits at the intersection of technology, operations, and customer success, providing expert support to clients and internal stakeholders while helping troubleshoot complex technical issues and improve platform adoption.

The successful candidate will combine strong analytical thinking, technical troubleshooting capabilities, and excellent communication skills to deliver a high-quality support experience and drive issue resolution across multiple stakeholders.

Key Responsibilities

• Develop expertise in advertising technologies, measurement solutions, delivery systems, and platform integrations.
• Provide technical guidance and best practice recommendations to clients and internal teams.
• Investigate, troubleshoot, and resolve technical issues related to advertising solutions and integrations.
• Escalate product defects and platform issues to engineering and product teams when required and help drive resolution.
• Deliver an exceptional customer support experience while ensuring service level agreements are consistently met.
• Identify opportunities to optimise and automate support processes and operational workflows.
• Manage a portfolio of technical support cases, prioritising effectively and working through multiple issues simultaneously.
• Research documentation and knowledge resources to identify solutions and best practices.
• Reproduce and isolate reported issues to determine root causes and recommend fixes.
• Communicate technical findings and resolution steps to both technical and non-technical stakeholders.
• Participate in client and stakeholder calls to gather requirements, diagnose issues, and explain solutions.
• Act as a liaison between clients, commercial teams, engineering teams, and product stakeholders.

Required Experience & Skills

• Experience within digital advertising, marketing technology, SaaS, or technology-focused environments.
• Experience troubleshooting technical issues and managing ticket escalation processes.
• Strong ability to explain complex technical concepts to non-technical audiences.
• Understanding of digital advertising technologies, including tracking pixels, ad servers, delivery systems, and auction-based platforms.
• Knowledge of web technologies including HTML, CSS, JavaScript, and HTTP.
• Experience working with SQL and REST APIs.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Ability to work effectively in ambiguous and fast-paced environments.
• Strong stakeholder management and client-facing communication skills.

Preferred Skills

• Front-end web development knowledge.
• Experience working with data and analytics.
• Exposure to API integrations and debugging.
• Experience supporting online advertising or marketing technology platforms.
• Ability to communicate effectively with software engineers and technical teams.

What We're Looking For

The ideal candidate will have a strong understanding of digital marketing and advertising ecosystems, coupled with the technical aptitude to investigate and resolve platform-related issues. You should be comfortable discussing integrations, APIs, tracking technologies, and troubleshooting methodologies with both technical and business audiences.

Performance will be measured against key operational metrics, including:

• Customer satisfaction (CSAT)
• Initial response times
• Case resolution and handling efficiency
• Quality of technical troubleshooting and stakeholder support
• Gain deep expertise in industry-leading advertising technologies.
• Work with major global brands and enterprise clients.
• Develop highly transferable technical consulting and troubleshooting skills.
• Join a collaborative environment that promotes continuous learning and professional development.
• Exposure to complex technical challenges and large-scale digital ecosystems.