Service Technician I

Service Technician I | South Windsor, CT, United States | On-site

We're hiring for a globally recognized leader in integrated security solutions, dedicated to protecting, connecting, and optimizing businesses worldwide. This esteemed organization has a strong global presence and is committed to delivering an unparalleled client experience, guided by core values of Integrity, Vigilance, and Helpfulness. They are looking for a skilled Service Technician to join their dynamic team and contribute to their mission of making the world a safer place.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues both independently and collaboratively.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control system.
• Conduct end-to-end testing of upgrades and major modifications prior to deployment.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance, plus a 401K with a strong company match.
• Paid time off for vacation, holidays, and sick days.
• Exceptional growth opportunities within a global organization.
• Company-provided vehicle, laptop, and cell phone.

Apply via Haystack today!