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Support Tech - Zoom

The Intersect GroupJohns Creek, GA🇺🇸United StatesPosted 8 Jul 2026

Why This Role Stands Out

This hybrid Support Tech role offers significant growth potential within a reputable healthcare services organization, allowing you to expand your expertise in enterprise telecommunications and Zoom Phone administration. You'll thrive here if you possess a strong aptitude for technical support and enjoy problem-solving in a dynamic, expanding environment. Embrace this opportunity to contribute to seamless patient care and advance your career.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.
 
Core Responsibilities
  • Provide Level II operational support for enterprise telecommunications platforms
  • Administer and support Zoom Phone
  • Administer and support NICE CXone Contact Center
  • Manage and support eFax services
  • Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
  • Coordinate number porting, provisioning, and decommissioning
  • Track and maintain documentation for telecom circuits and services
  • Review and reconcile telecom vendor invoices and billing
  • Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
  • Work with telecom vendors for support tickets and service requests
  • Maintain accurate documentation and telecom inventory records
  • Assist with telecom-related projects and deployments
Required Skills / Experience
  • 3–5 years of experience in telecommunications or unified communications support
  • Experience supporting Zoom Phone or similar VoIP platforms
  • Familiarity with contact center platforms (NICE CXone preferred)
  • Experience with number management, DID inventory, and porting
  • Understanding of VoIP, SIP, call routing, and telecom infrastructure
  • Experience managing telecom vendor relationships and billing
  • Strong troubleshooting and documentation skills
Preferred Experience
  • Experience with eFax or enterprise fax solutions
  • Experience maintaining telecom inventory systems
  • Experience supporting telecom services in a healthcare or enterprise environment
Level
  • Associate / Level II
  • Support / operations role
  • Not a manager or senior telecom engineer

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we’d love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.

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