Order Management Analyst, OTC

About the Job:

As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task.

Responsibilities:

Order & Opportunity Review

• Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields.
• Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle.
• Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors.
• Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle.
• Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors.

Provisioning & Deal Documentation

• Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement.
• Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing.
• Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders.

Systems & CPQ Administration

• Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date.
• Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing.
• Contribute to continuous improvement of order-to-cash tools, workflows, and controls.

Revenue Recognition & Compliance

• Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations.
• Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready.
• Help maintain internal controls around deal review, approval, and order processing.

Cross-Functional Partnership

• Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently.
• Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements.
• Report on order accuracy, cycle times, and recurring issues, and recommend process improvements.

Qualifications:

• Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience.
• 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment.
• Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred
• Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts.
• Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close.
• Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams.
• Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus.
• Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.

Nice to Have

• Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows.
• Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM).
• Prior experience contributing to systems testing, UAT, or process documentation for order management tools.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

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