Quick overview
SeniorityMid Senior
Work modeHybrid
LocationUnited States
OnboardingCustomer SuccessNetwork Administration
Job description
Job Description: Senior Cisco consultant - (Cisco CX Advisory Consultant)
Location: Remote, US
Engagement Type: On-Demand Consulting Engagement
About the Role
InOpTra is looking for a senior Cisco consultant who combines deep technical knowledge with a customer-facing, business-focused approach. You will help customers get full value from their Cisco investments by running onboarding, adoption reviews and health checks on behalf of our reseller partners. You will also support presales activities, recommending the right Cisco solutions to meet customer needs.
This is not a break-fix or installation role. You will work directly with customers to understand what they own, show them how to use it, recommend what they need next, and build plans that improve adoption, secure renewals and create new opportunities. Your work will be delivered under our reseller partners’ brands, so professionalism, clear communication and high-quality reporting are essential.
Key Responsibilities
- Customer Onboarding and Adoption
- Lead customer onboarding for newly purchased Cisco solutions
- Build and manage customer success plans aligned with business goals
- Run feature-enablement sessions to help customers activate and use purchased capabilities
- Track adoption progress and close gaps between what customers own and what they use
- Health Checks and Reviews
- Conduct technical health checks across Cisco environments
- Analyze controller and telemetry data from Catalyst Center, Meraki Dashboard, SD-WAN Manager and ISE
- Translate findings into clear, practical plans that show customers how to get value from what they have paid for
- Run quarterly business reviews (QBRs) with customer stakeholders
- Presales and Solution Recommendation
- Support reseller sales teams in presales discussions, workshops and customer meetings
- Understand customer business needs and recommend the right Cisco solutions
- Prepare solution designs, high-level architectures and technical proposals
- Deliver product demonstrations and proof-of-concept support where required
- Identify upgrade, refresh, expansion and security opportunities from adoption and health check findings
- Position Cisco against competing vendors and support customers moving to Cisco
- Customer Advisory and Architecture
- Advise customers on Cisco architecture, best practices and long-term roadmap planning
- Act as a trusted advisor to both technical teams and business leaders
- Connect technical capabilities to measurable business outcomes
- Reporting and Partner Support
- Write clear, professional customer reports that go out under the reseller’s brand
- Work closely with reseller account teams to support renewals and growth
- Contribute to templates, playbooks and processes for the customer success practice
Must-Have Requirements
- Experience: 15 or more years in IT networking, with significant time in customer-facing Cisco roles
- Background: Experience working at Cisco, a Cisco partner, or a systems integrator
- Leadership: Prior experience as a practice lead, customer success lead, or in a similar senior customer-facing role
- Technical foundation: Cisco knowledge at roughly CCNA or CCNP level in at least one of the following:
- Catalyst campus networking with Catalyst Center
- Cisco Meraki
- Cisco Catalyst SD-WAN
- Cisco Identity Services Engine (ISE)
- Adoption experience: Proven experience running success plans, quarterly business reviews and feature-enablement sessions
- Presales experience: Proven experience supporting presales, including solution design, technical proposals and customer presentations
- Solution recommendation: Strong knowledge of the Cisco portfolio and the ability to recommend the right solutions for customer needs
- Data-driven approach: Ability to read controller and telemetry data and turn it into practical “you paid for this, here’s how to turn it on” plans
- Customer outcomes: Demonstrated success helping customers design and optimize Cisco architecture, and converting customers to Cisco solutions
- Techno-functional skills: Ability to explain technical solutions in business terms to both engineers and executives
- Report writing: Strong written communication, with the ability to produce clean, professional, customer-ready reports and proposals
- Cisco 360 and lifecycle: Working knowledge of the Cisco 360 Partner Program and lifecycle model (onboard, implement, use, adopt, renew), and how adoption and renewals drive a partner’s Partner Value Index and incentives
Nice-to-Have
- Cisco Customer Success Manager (CSM) certification
- Experience at a managed service provider (MSP), especially with NOC operations
- Experience with Cisco deal registration, bill-of-materials preparation and Cisco sales tools
- Experience with multi-vendor environments, such as HPE Aruba, including ClearPass
- Additional Cisco certifications in security, enterprise networking or collaboration
Soft Skills
- Confident and professional in front of customers, including senior stakeholders
- Clear communicator who can simplify complex technical topics
- Consultative, outcome-focused approach to both presales and customer success
- Proactive and organized, able to manage several customers at the same time
- Comfortable representing a partner’s brand.
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