At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Congleton Vets on a part-time fixed-term basis for 6 months.
Congleton (large town on the East Cheshire/Staffordshie/Derbyshire border), close to the Peak District (for rural-lovers), as well as Manchester, Birmingham, and Liverpool (for those who prefer the city!).
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
* 3 full days 0815 am to 1900 pm with 1 hour unpaid lunch, with 1 in 4 Saturdays 0815 am to 1600pm with 1/2 hour unpaid lunch
Key Responsibilities
Daily duties include (but not limited to):-
* Welcoming clients and their pets on a arrival at the practice
* Dealing with queries face to face , by telephone and by email
* Maintaining accurate records
* Ensuring good communication between reception and the clinical teams
* Taking payments, cashing up and submitting takings at the end of each day
* Adhering to GDPR regulations and respecting client confidentiality
* Maintaining a clean and tidy reception and waiting room at all time
* Following heath and safety procedures and protocols Skills
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
* 6.6 weeks' annual leave plus your birthday off FTE
* Increasing holiday allowance based on length of service
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
* Learning and development opportunities via the inspiring vet care Academy
* Pension scheme
* Discounted veterinary care
* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
