Senior Business Analyst – Field Workforce Management (WFM)

The following requirement is open with our client                             

Title                                     : Senior Business Analyst – Field Workforce Management (WFM)

Location                             : Maryland Heights, MO - Remote

Pay Rateb                          : $55/hr on W2

Duration                            : 12+ Months

Relevant Experience (in Yrs.): 8+yrs.

Role Descriptions:

·         8+ years of Business Analysis experience.

·         Strong Field Workforce Management (WFM) experience.

·         Hands-on experience with field/mobile workforce management and dispatch tools.

·         Experience with technician scheduling, route/dispatch optimization, and appointment capacity management.

·         Strong requirements gathering, analysis, documentation, and stakeholder management skills.

·         Analyze and document business requirements for field workforce management solutions.

·         Work with business and technical teams to understand field service processes and operational needs.

·         Support technician scheduling, dispatch, routing, and appointment management.

·         Analyze workforce capacity and identify opportunities for process and system improvements.

Must Have Skills :

·         Field workforce management

·         Business Analyst

·         Field Service Management (FSM)

Preferred Tools :

·         Salesforce Field Service

·         Oracle Field Service / TOA

·         ClickSoftware

·         ServiceNow FSM

·         IFS / Clevest

Thanks & regards, 

Certified MWBE | WBE | MBE | WOSB | CPUC | E- verify employer 

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