SALES AGENT ONLINE RETAIL

Job Description
Join a fast-growing, customer-focused equipment rental organization where your customer service expertise, organization and attention to detail truly make an impact.
We're looking for a customer focused, proactive, highly organized
Inside Sales Representative to support our sales, operations, and office teams. In this role, you'll play an essential part in ensuring our customer interactions, rental contracts and billing processes run smoothly and professionally
If you thrive in a fast-paced environment, love working with both people and data, and enjoy being the "go-to" person for our customers and keeping our operations on track-we want to meet you.

About Us
At
REIC Rentals
, we operate as a trusted leader in specialty equipment rental solutions across North America. With over 55 locations
, we deliver high-performance equipment and expert support to meet the most demanding challenges.
We're growing fast - expanding our reach, enhancing our technology, and continuously innovating to deliver efficient, sustainable, and customized solutions. Our goal is simple: to set new industry standards while ensuring our customers always have the best tools, expertise, and service - wherever and whenever they need it.

What You'll Do
Customer Support & Issue Resolution
~ Assist customers with billing questions, discrepancies, and requests-conducting research as needed to ensure accurate resolutions.
~ Handle incoming customer calls and emails related to rental contracts, inquiries, and billing issues.

Rental Billing & Contract Administration
~ Accurately coordinate rental billing activities and collaborate closely with sales and operations to resolve billing needs or issues.
~ Work directly with customer A/P teams to ensure proper invoice distribution, including entering invoice details into customer portals when needed.
~ Maintain complete, organized, and compliant internal files for rental contracts and all billable documents.
~ Ensure timely and accurate data entry for all billing-related paperwork.

Accounts Receivable & Financial Processes
~ Follow up with customers to ensure timely payment of invoices, review customer accounts each month, and provide account statements as needed.
~ Partner with sales and operation teams to provide accurate rental and customer data.
~ Operational & Sales Support
~ Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records. Assist with administrative and data entry tasks and generate reports, as assigned. Contribute to ongoing and special projects-both independently and as part of a team.

Professional demeanor with strong customer service and interpersonal skills
. Familiarity with heavy equipment, and working with construction and/or contractors
Proficiency in
Microsoft Office
(Excel, Word, Outlook) and ability to learn new systems quickly-experience with ERP is a plus.
~ Ability to work independently with minimal supervision as well as collaboratively in a team environment. Veterans encouraged to apply!

High school diploma or GED required; Technical certification, associate's degree, or bachelor's degree is a plus.
~2+ years of customer service and administrative experience
, ideally within a rental services or heavy equipment or construction environment. Health, Vision, Dental, 401(k) with company match, Paid Life Insurance
Generous PTO + company-paid holidays
Meaningful Impact:
Your results directly fuel our mission of innovation and customer success.

Collaborative Team

Join passionate professionals who support and challenge each other to excel.

Career Development

Ongoing training, mentorship, and advancement opportunities.
If you're a detail-oriented, customer-focused professional who enjoys being at the center of operations, we encourage you to apply!

• REIC Rentals is NOT open to 3rd party recruiter solicitation.

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REIC and all affiliates operate as drug-free environments, which includes marijuana.