Technical Service Delivery Manager (Technical Account Manager)

Randstad Technologies RecruitmentFarringdon, Central London🇬🇧United KingdomPosted 24 Sept 2026

Why This Role Stands Out

As a Technical Service Delivery Manager, you'll be instrumental in ensuring client success within the dynamic networking and telecoms sector, offering a competitive hourly rate and a path for contract extension. This role is ideal for an operational leader with strong networking experience and excellent client-facing skills who thrives on resolving critical issues and driving service improvements. Apply now to leverage your expertise and make a significant impact in this vital client-facing position.

Quick Overview

Salary

£28 - £32/hr

Seniority

Mid Senior

Employment type

Temporary/Casual

Work mode

On Site

Location

Farringdon, Central London, United Kingdom

Posted

Yesterday

Account Management

Job Description

Role: Technical Service Delivery Manager (Technical Account Manager) Location: London, UK - With Occasional onsite presence) Type of role: 6 Month Contract with Potential extension Payrate: £28 Per Hour - £32 Per Hour Inside IR35 Target Industry:

Service Providers / Networking Telecoms Are you an operational leader with a solid foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK. What You'll Do Drive Incident Escalations:

Act as the critical point of escalation during high-priority network outages (Sev-1/Sev-2), coordinating cross-functional engineering teams to ensure rapid resolution. Client Relationship Management:

Build trust with client operations teams, keeping stakeholders informed and delivering post-incident Root Cause Analyses (RCA). Maximize Availability: Partner with specialized technical teams and lead operational Quarterly Business Reviews (QBRs) to drive continuous service improvements.

What We're Looking For 3+ years of experience in Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms. Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management. High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems). Exceptional communication skills with the ability to bridge technical engineering teams and client executives.If you have a strong combination of technical networking knowledge and customer-focused service delivery experience, we'd love to hear from you.

This is an urgent opportunity where the hiring manager is looking to interview asap, if interested then apply with a copy of your CV or send your CV to khushboo .pandey @ randstad .co .uk Randstad Technologies is acting as an Employment Business in relation to this vacancy