End User Services (EUS) Engineer

An End User Services (EUS) Engineer managing global desktop environments (devices), focusing on system imaging, application packaging, automated deployments via Intune/MEM/PowerShell, and VDI management (VMware Horizon). Roles involve proactive improvements, maintaining best practices, and ensuring high-quality, secure IT support.
Key Responsibilities

• Desktop Engineering: Responsible for system imaging, application packaging, and automated deployment using Intune and PowerShell.
• VDI Management: Managing VMware Horizon Virtual Desktop Infrastructure.
• Support & Incident Management: Responding to IT requests, incident resolution within SLA times, and user account administration.
• System Maintenance: Creating and maintaining technical documentation and supporting system upgrades (e.g., OS upgrades).
• Infrastructure Support: Assisting with IT infrastructure tasks such as network switch configuration, access points, and server cabinet organization.

Desired Skills and Experience

• Proficiency in modern workspace technology (Intune, MEM) and automation (PowerShell).
• Experience with Virtual Desktop Infrastructure (VMware Horizon).
• Experience in the financial services sector, specifically dealing with trading environments.
• Strong documentation skills and ability to manage 1,000+ devices.

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