Remote ServiceNow CTA or TC

CONSULTING FIRM BACKGROUND IS NEEDED - NO DEVELOPERS NEED TECHNICAL CONSULTANTS

Projects they will be working on/ Day-to-day responsibilities:

• The role will be responsible for delivering a variety of advisory sessions to help customers get up and running quickly with both Now Assist and AI Agent solutions. Be the technical expert in how to best support by configuring, using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains.

Top/Must have skills:

• 7+ years of ServiceNow implementation experience, or similar Enterprise SaaS/competitor solutions
• 5+ years of practitioner experience (e.g., Infrastructure Operations, Internal Controls/Audit, Security Operations, Asset Manager)
• Must have a CAD, CSA and 1 CIS cert
• All roles must have Experience with end-to-end ServiceNow technical solutions and come from a consulting background.
• Specifically looking for candidates with AI Experience - Should have "Agentic AI", "AI Workflow" and/or "Workflow data fabric" in their resumes
• You may find plenty of people who have implemented Now Assist. These are called "skills" and you just have to turn them on to work. Really looking for people who have built "agentic workflows", meaning they incorporated GenAI into a workflow and/or integration. Integrating an agentic AI workflow with an external system, like Workday, SAP, etc., is a big plus. They should be able to explain when to use AI and when not to use AI.
• Strong hands-on familiarity with Now Assist Have taken Now Assist training and have successfully installed and configured on a employee instance Ability to manage the customer and customer expectations independently Strong presence/comm skills and self-starter/resourceful Comfortable with ambiguity/being uncomfortable