D365 F&O Subject Matter Expert - Administration, Support and Configuration

D365 F&O Subject Matter Expert Financial Services London
Salary: 70,000 - 100,000 + benefits

A leading financial services organisation is seeking an experienced Microsoft Dynamics 365 Finance & Operations (D365 F&O) Subject Matter Expert to take ownership of the day-to-day support, administration and configuration of its D365 F&O platform.
This is a hands-on role acting as the key internal SME for D365 F&O, supporting users across Finance and Operations, managing system configuration, resolving functional issues and working with internal technology teams and third-party partners to ensure the platform remains stable, effective and aligned with business requirements.

Role and Responsibilities:
As the D365 F&O Subject Matter Expert, you will:

• Act as the internal Subject Matter Expert for Microsoft Dynamics 365 Finance & Operations.
• Provide day-to-day functional support to Finance, Operations and wider business users.
• Administer and maintain the D365 F&O platform, including system configuration and user setup.
• Configure D365 F&O functionality in response to changing business requirements.
• Troubleshoot functional issues and manage incidents through to resolution.
• Manage user access, roles, permissions and security configuration.
• Support system updates, releases, patches and platform maintenance.
• Work closely with Microsoft partners and third-party suppliers to resolve technical and functional issues.
• Support testing and UAT for system changes, fixes and enhancements.
• Maintain system documentation, configuration records and user guidance.
• Identify opportunities to improve system usability, processes and platform performance.
• Provide guidance and support to users to improve adoption and effective use of D365 F&O.

Essential Experience

• Strong hands-on experience supporting and administering Microsoft Dynamics 365 Finance & Operations.
• Experience working as a D365 F&O SME, Functional Consultant, Application Support Consultant or D365 Administrator.
• Strong experience configuring D365 F&O functionality.
• Proven experience providing functional application support and resolving user issues.
• Experience managing users, roles, permissions and security within D365 F&O.
• Good understanding of Finance, Procurement, Supply Chain and/or Operations modules.
• Experience supporting upgrades, releases, testing and system enhancements.
• Ability to investigate issues and work effectively with technical teams and third-party partners.
• Strong stakeholder management and communication skills.
• Comfortable working as the internal go-to person for D365 F&O.

Desirable Experience

• Experience within Financial Services or another highly regulated environment.
• Exposure to OneStream, Hyperion or other financial consolidation/EPM platforms.
• Experience with Power BI and financial reporting solutions.
• Knowledge of integrations, APIs and data flows between D365 F&O and other platforms.
• Microsoft Dynamics certifications.
• Finance or accounting knowledge or qualifications such as ACA, ACCA or CIMA.

Package

• 70,000 - 100,000 base salary, depending on experience
• City of London - Onsite
• Private healthcare
• Pension
• Full corporate bens package