Software Engineer

Location: Irving, TX Salary: $68.00 USD Hourly - $73.00 USD Hourly Description:
Software Engineer, Contact Center Technology

We are not accepting C2C or 1099 arrangements.



Location: Irving, TX
Experience: 5-7+ years
About the Role

We are looking for a Software Engineer to help modernize our contact center platform as we migrate from on-premises systems to cloud-based infrastructure. This transformation impacts over 30,000 users and involves building scalable, high-performance systems that enhance workforce management and customer experience.

You will design and develop middleware, integrations, and full-stack applications that bridge product gaps, improve system capabilities, and reduce reliance on third-party vendors. This role sits within the Workforce Technology pillar, supporting areas such as workforce management, recording, performance, and quality management.
What You'll Do

• Design, build, and deploy scalable backend and frontend systems using modern technologies
• Develop microservices and middleware to support cloud migration and system integrations
• Build and maintain APIs and integrations with platforms such as Workday and Verint
• Partner with cross-functional teams to translate business requirements into technical solutions
• Contribute to architecture decisions and engineering best practices
• Write high-quality, maintainable, and testable code
• Troubleshoot complex technical issues and optimize system performance
• Mentor team members and contribute to a strong engineering culture

Minimum Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent practical experience
• 5+ years of experience in software engineering
• 5-7 years of experience with Java development
• Experience building applications with Spring Boot
• Experience with modern frontend frameworks such as React
• Experience designing and building microservices architecture

Preferred Qualifications

• Experience with cloud platforms (Cloud Foundry / OCP or similar)
• Experience with event-driven systems (e.g., Kafka)
• Experience integrating enterprise systems and APIs
• Experience in contact center or workforce technology platforms
• Experience with GenAI, LLM integrations, or building AI agents

Tech Stack

Java Spring Boot React Microservices Kafka Cloud (OCP / Cloud Foundry)
Additional Information

• This role may require collaboration across multiple time zones; candidates in Arizona should be comfortable with early-morning meetings aligned with East Coast hours.

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!