Director, AI-Driven B2B Service Delivery

Tripadvisor Experiences is seeking a Director, Service Delivery & Excellence, B2B, to lead end-to-end support for Viator Supply and Bókun. You will modernize operations, apply AI and automation to reduce cost-to-serve, and elevate first-contact resolution and supplier satisfaction across the partner lifecycle.

You will oversee a global, hybrid team (Oxford, UK location) with ~100+ FTE including offshore partners, and travel internationally ~30% for site visits and conferences.

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