Counter Sales Representative

Counter Sales Representative - Join our Pewaukee, WI Team!
Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO

As a Counter Sales Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry.

Responsibilities include, but are not limited to

Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
Provide each customer with knowledgeable and excellent service both in person and over the phone
Process quotes and orders for customers
Work in coordination with Outside Sales to streamline the customer experience
Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends
PAY RANGE:
$21-$23 per hour, based on experience
SCHEDULE:
Monday-Friday, 8am-5pm
WHAT YOU WILL NEED TO SUCCEED:
You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

Minimum of 2 years of previous customer service experience
A desire to grow your career with an industry-leading company
Highly motivated
Detail-oriented
Ability to thrive in a team environment
Strong computer skills and ability to learn new software
BENEFITS:
We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:
Paid Time Off (PTO)
Eight (8) holidays off – PAID!

Medical, dental, and vision insurance
Health Savings Account and 401(k) with employer match
Company-paid life and short-term disability insurance
Voluntary life insurance options
Paid Parental Leave Options
Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
Continued professional development opportunities
Safety Shoe Reimbursement
PHYSICAL REQUIREMENTS:
Ability to stand on a hard surface for extended periods of times
Ability to lift 50lbs on a daily basis
The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ready to grow your career while making a difference? Apply today and join a team that supports your success!