International Payments & Investigations Analyst

Your Role:

• Monitor central team mailbox along with personal email inbox and assist to resolve queries.
• Process manual single currency and FX payment instructions along with signature verification.
• Monitor incoming message types via swift and assigning them to the relevant teams to action.
• Assisting the payments team with processing of non-STP swift payments that have hit the repair queue in our core banking application.
• Liaise with Treasury Front office for any late payment requests.
• Setting up cases with our counterparties for all payment related investigations such as non- receipt of funds and beneficiary claiming non-receipt etc.
• Requesting swift amendments for incorrectly formatted payments.
• Preparation of Bank reference letters for clients when requested.
• Carry out intra-day checks to ensure all daily tasks are completed within designated deadlines.
• Preparation of journals related to bank charges.
• Reconciliation and investigation of open breaks on our multiple currency ledger accounts.

• Report all unsolved un-reconciled items to the relevant Operational teams

• Assist AML and Compliance teams with payment investigations.

• Periodic review of SOPs and work instructions.
• Escalation of any errors to Management in a timely manner as well as assisting with Incident report write up.
• Ad hoc tasks and projects as they arise.

About You:

• 1-2 years Financial Services experience is preferred but not mandatory. Payments operations and swift an advantage.

• Very good attention to detail and high level of accuracy.

• Experience with creating and managing investigations via phone and email.

• Proven ability to work to strict deadlines.

• Willingness to take ownership / responsibility for work.

• Candidates must be very numerate. Understanding of ledger entries would be an advantage.

• Proven multi-tasking capabilities.

• IT literate with an intermediate level of knowledge of Microsoft Excel / Word / Access / Outlook

• Professional attitude with good communication & interpersonal skills are essential.

• An adaptable team player with a proactive approach to problem resolution.

• Ability to escalate issues effectively to Supervisors or Management.

• Temenos T24, Swift or ISO20022 experience also would be an advantage.

Skills and Behaviors You'll Bring:
Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.