Partner Operations Program Manager

Job#: 3054694
Job Description:
Operations Program Manager
Location: Seattle, Washington (Onsite)
Duration: 7 month contract (potential to extend)
Role Overview
We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams, and serve as the operational point of contact for partners. This role involves translating partner friction into actionable tooling requirements, driving accountability across teams, and ensuring partners go live quickly and remain healthy post-launch. This is a role at the intersection of partner onboarding, operations, technical program management, and product advocacy.
A Day in the Life
The morning begins with a review of open partner tickets and at-risk onboarding milestones, followed by preparing for a partner call to guide a new content provider through their feed integration setup. Mid-morning involves joining an engineering standup to escalate a metadata ingestion bug, providing reproduction steps and a proposed solution. After lunch, the focus shifts to aligning on an incoming partner's onboarding timeline with an internal counterpart and drafting a feature proposal based on a recurring partner pain point. The day concludes by updating the onboarding tracker and sending a status summary on international expansion progress to leadership.
Key Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed.
• Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Join external partner calls to walk through technical integration requirements and platform capabilities.
• Interface with internal teams and partners across international marketplaces to ensure onboarding processes scale across new locales.
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Drive international expansion readiness, including per-region payment setup, metadata localization, rights verification, and quality assurance.
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues.
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution.
• Communicate program status, risks, and trade-offs to senior leadership through written narratives.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience managing cross-functional projects with technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self-service tooling platforms and product feedback loops.
• Comfort operating across business development, product, and engineering in a fast-moving environment.
• Track record of building operational mechanisms from scratch.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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