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Customer Service

Customer Service Rep

Oldcastle BuildingEnvelopeHouston🇺🇸United States

Why this role stands out

In this hybrid Customer Service Representative role at a leading building products company, you'll gain valuable experience supporting impactful projects and developing your communication and problem-solving skills. You'll thrive if you are detail-oriented, enjoy collaborating with various teams, and are eager to contribute to a company that shapes communities. Apply today to join a team that values your contributions and offers a dynamic work environment.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationHouston, United States
Microsoft OfficeCall Center

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • Manufacturing, distribution, logistics, or supply chain industry experience

What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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