Junior Account Manager

Junior Account Manager

About Us

Fluke Health Solutions’ Landauer business is a trusted leader in radiation safety, offering advanced monitoring and occupational health solutions globally. We pride ourselves on fostering strong, value-driven partnerships with our clients, contributing to improved safety and regulatory compliance. Join our team and drive growth as you partner with clients to elevate their experience, identify opportunities, and deliver measurable impact.

Position Overview

The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts.  This role will work with closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups.  This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution processes.

Key Responsibilities

• Maintain Accurate CRM and Case Management Records
  • Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
  • Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
  • Ensure all cases/tickets are properly categorized and closed within designated timeframes.
• Drive Proactive Communication and Follow-up
  • Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
  • Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
  • Ensure all cases/tickets are properly categorized and closed within designated timeframes.
• Support Sales Processes and Documentation
  • Assist with preparation of quotes, proposals, or product literature as requested by sales.
  • Follow up with customers for missing documents, approvals, or order confirmations.
  • Help coordinate onboarding materials or training planning for new customers.
• Collaborating with Internal Teams to Improve Service 
  • Identify recurring service issues or process inefficiencies and report trends to leadership.
  • Recommend improvements to workflow, communication, or customer touchpoints.
  • Participate in team huddles or process improvement projects to enhance the customer experience.
• Maintaining Knowledge of Products, Services, and Promotions
  • Stay informed about updates to product offerings, promotions, pricing, or service changes.
  • Share relevant products or promotional details with customers when appropriate.
  • Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.
• Support Reporting and KPI Monitoring
  • Track personal and team-level metrics related to response times, resolution rates, and satisfaction.
  • Share insights with the team to continuously improve service delivery and support outcomes.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
• 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
• Excellent communication, presentation, and negotiation skills
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite