Level 2 Service Desk Engineer

Ready to take the next step in your IT career?

At efex, no two days are the same. You'll work across a variety of client environments, get hands on with cutting edge technologies, and be backed by a down to earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right sized IT solutions that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

We're looking for a Level 2 Service Desk Engineer to join our Geelong team full time.

In this role, you'll:

• Provide proactive and reactive IT support across diverse client environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You'll thrive in this role if you:

• Bring 3 - 5 years' experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail oriented, and a natural problem solver

Have medium to high level experience with:

• Windows Servers, networking (inc. firewalls), Office 365, backups
• Hypervisor technologies (VMware/Hyper V)

And some experience with:

• Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions

What We Offer

• Competitive salary: we recognise your expertise
• Supportive, down to earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than a support role; it's a chance to grow with one of Australia's fastest growing MSPs. You'll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.