ServiceNow Business Analyst

Role: ServiceNow Business Analyst

Location: Sacramento, CA

Contract: 1+ Year

Job Summary

We are looking for an experienced ServiceNow Business Systems Analyst with strong functional expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM). The candidate will work with business stakeholders and technical teams to gather requirements, analyze business processes, and support ServiceNow implementations and enhancements.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate requirements into BRDs, FRDs, user stories, and acceptance criteria.
• Support ServiceNow ITAM processes, including Hardware Asset Management (HAM), Software Asset Management (SAM), and asset lifecycle management.
• Support ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB.
• Conduct gap analysis, process mapping, and workflow improvements.
• Coordinate with developers, architects, QA teams, and business stakeholders.
• Support UAT, functional testing, defect resolution, and production releases.

Required Skills

• 5–8+ years of experience as a Business Systems Analyst / Business Analyst.
• Strong functional experience with ServiceNow ITAM and ITOM modules.
• Knowledge of HAM, SAM, Discovery, Service Mapping, CMDB, and CSDM.
• Understanding of ITIL and IT Service Management processes.
• Experience with requirement gathering, Agile/Scrum, and functional documentation.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow CSA or CIS certification (ITAM/ITOM).
• Experience with enterprise ServiceNow implementations and integrations.