Senior Engineer / Service Manager

<b>Senior Engineer / Service Manager<br />Edmonton<br />£50k + Bonus Scheme</b><br /><br />My client is a leading specialist in the installation, service and maintenance of special purpose machinery across London.<br /><br />They are looking for a ‘'hands-on'' Senior Engineer / Service Manager to take charge of their service operations and make sure every client, every machine, and every engineer is set up to succeed.

You'll lead a team of field service engineers, own the service desk, and be the driving force behind a service experience their clients genuinely respect.

If you love solving problems, building great teams, and seeing the direct impact of your work, this is a role where you can make your mark.<br /><br />It's a varied, on-the-move role: expect a mix of time out in the field alongside your team, <b>a minimum of two days a week at Head Office</b>, and the flexibility to work from home as required.<br /><b><br />Responsibilities: - </b><br />• Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.<br />• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.<br />• Dig into the numbers, track response times, first-time fix rates, and downtime, then turn insights into real improvements.<br />• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.<br />• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.<br />• Be the go-to person for escalated client issues, resolving them with confidence and care.<br />• Create and refine the processes that help your team deliver consistently excellent service.<br />• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.<br />• Report on performance, productivity, and client feedback — and use it to keep raising the bar.<br />• Champion health and safety standards across the team, every day.<br /><b><br />Requirements: - </b><br />• Proven experience in a service management or field operations role, vending, catering equipment, or similar industries preferred.<br />• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.<br />• A track record of managing technical teams and coordinating service across multiple sites.<br />• Confident with service management software and the MS Office Suite.<br />• Strong leadership, organisation, and communication skills — you can rally a team and win over a room.<br />• Confident presenting to senior management and clients alike.<br />• A calm head under pressure and the ability to juggle competing priorities.<br />• A full, valid driving licence, you'll be visiting client sites from time to time.<br /><br />This is a role with real ownership, you'll shape how our service function runs, mentor a talented engineering team, and see your decisions play out in happier clients and smoother operations.

Alongside a competitive salary and bonus scheme, you'll be joining a business that's growing and invested in doing service right. Applicants will be required to drive for company purposes and therefore require a clean and valid driving licence.<br /><br />You must currently reside in the United Kingdom and hold full right to work.

Please note that visa sponsorship is not available now or in the future.