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Resident Technical Account Manager

Axonius Federal Systems LLCRemote - US🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeRemote
LocationRemote - US, United States
OnboardingAccount ManagementCustomer SuccessPythonZero TrustRESTData Analysis

Job description

About Axonius Federal Systems:

Axonius Federal Systems (AFS), a proud subsidiary of Axonius, empowers U.S. government agencies to achieve complete visibility and control over their cyber assets. We provide agencies with the confidence to simplify complexity, reduce risk, accelerate operational resilience, and comply with cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01. AFS integrates with hundreds of data sources to deliver a unified view of all assets—devices, users, applications, and infrastructure. With FedRAMP authorization, and deployments across 70+ federal agencies, AFS transforms asset intelligence into action—helping secure missions and protect national security.
For more on how AFS supports the mission of the U.S. government to improve national security, visit Federal Systems Government Cybersecurities | Axonius.
Position Overview:
Axonius Federal Systems is seeking a Resident Technical Account Manager to join our growing team!
As a Resident Technical Account Manager, you'll serve as the primary technical advisor for your assigned federal customers, helping them maximize the value of the Axonius platform while building trusted relationships across technical and operational stakeholders.
You'll partner closely with customers to understand their mission objectives, technology landscape, and security requirements while driving product adoption, customer success, and long-term value. Leveraging your technical expertise, customer-facing experience, and problem-solving skills, you'll help customers overcome challenges, achieve their goals, and get the most from their investment in Axonius Federal Systems.
Key Responsibilities:
  • Serve as the primary technical point of contact for assigned customers, building strong, trusted relationships with technical and operational stakeholders.
  • Develop a deep understanding of your customers' mission objectives, IT environments, security programs, and operational priorities.
  • Deliver onboarding sessions, product demonstrations, technical workshops, and enablement activities that drive adoption and customer success.
  • Help customers identify and expand use cases that increase the value and impact of the Axonius platform.
  • Lead recurring customer touchpoints, including technical reviews, health checks, and business reviews to ensure alignment and successful outcomes.
  • Partner with Sales, Customer Success, Product Management, Support, and Engineering teams to advocate for customer needs and drive resolution of issues.
  • Troubleshoot technical challenges and coordinate internal resources to resolve customer questions, issues, and escalations efficiently.
  • Serve as the voice of the customer by communicating product feedback, enhancement requests, and opportunities for improvement to internal stakeholders.
  • Stay current on cybersecurity trends, emerging technologies, and federal IT environments to provide informed recommendations and guidance.
  • Maintain accurate documentation of customer activities, technical recommendations, action plans, and outcomes.
Minimum Qualifications:
  • 3+ years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; with proven experience in a technical account management or customer-facing role.
  • Strong knowledge of IT infrastructure, networking, cybersecurity concepts, and enterprise technology environments.
  • Demonstrated ability to troubleshoot technical issues and clearly communicate solutions to both technical and non-technical audiences.
  • Experience building trusted customer relationships and driving successful business outcomes.
  • Other duties as assigned
Preferred Qualifications
  • Experience supporting U.S. Federal Government customers.
  • Experience working with APIs, integrations, scripting, automation, or data analysis.
  • Familiarity with cloud technologies, enterprise security platforms, identity solutions, asset management systems, or vulnerability management tools.
  • Working knowledge of Python, REST APIs, JSON, and other common data formats.
  • Experience delivering customer training, technical workshops, or enablement programs.
  • Security certifications such as Security+, CySA+, CISSP, or similar are a plus.

Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (bonus and equity included in addition)
$110,200—$122,400 USD

Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. We also foster a diverse, inclusive workplace built on equal employment opportunity.

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or visit Verify Employment Eligibility (E-Verify) | Homeland Security.

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