L1/ DevOps Support Engineer

Job Summary

We are looking for an L1 DevOps Support Engineer to monitor applications and infrastructure, perform initial troubleshooting, respond to alerts, and support day-to-day DevOps operations. The ideal candidate will have a basic understanding of Linux, cloud platforms, CI/CD pipelines, monitoring tools, and incident management processes.

The candidate will work closely with L2/L3 DevOps, SRE, Cloud, and Development teams to maintain application availability and ensure timely incident resolution.

Key Responsibilities

• Monitor applications, servers, infrastructure, and scheduled jobs using monitoring and alerting tools.
• Perform initial troubleshooting of application, server, deployment, and infrastructure issues.
• Provide basic Linux server support, including checking processes, disk utilization, CPU and memory usage, and service status.
• Monitor CI/CD pipelines and identify failed builds, deployments, and automated jobs.
• Support basic cloud operations across AWS, Azure, or Google Cloud Platform.
• Analyze logs and alerts to identify potential issues and collect relevant troubleshooting information.
• Create, update, prioritize, and track incidents and service requests using ticketing tools.
• Perform initial checks for application availability, connectivity, and service health.
• Support routine operational activities, scheduled jobs, and standard operating procedures (SOPs).
• Escalate unresolved incidents to L2/L3 DevOps or SRE teams with relevant logs, error messages, and troubleshooting notes.
• Follow incident management, change management, and SLA procedures.
• Maintain operational documentation, shift handover notes, and incident records.

Required Qualifications

• 1–3 years of experience in DevOps support, production support, application support, cloud operations, or a related IT role.
• Basic knowledge of Linux commands and server troubleshooting.
• Understanding of networking fundamentals such as TCP/IP, DNS, HTTP/HTTPS, ports, and connectivity troubleshooting.
• Familiarity with at least one cloud platform: AWS, Microsoft Azure, or Google Cloud Platform.
• Basic understanding of CI/CD concepts and tools such as Jenkins, GitHub Actions, or GitLab CI/CD.
• Familiarity with monitoring and logging tools such as Grafana, Prometheus, CloudWatch, Azure Monitor, or ELK Stack.
• Basic understanding of Git, shell scripting, and application deployment workflows.
• Familiarity with ticketing and incident management tools such as ServiceNow or Jira.
• Strong analytical, communication, and troubleshooting skills.
• Ability to work in shifts or on-call rotations if required by the project.

Preferred Qualifications

• Basic exposure to Docker and Kubernetes.
• Familiarity with Infrastructure as Code concepts and Terraform.
• Understanding of production support, incident response, and root-cause analysis fundamentals.
• Knowledge of ITIL incident and problem management processes.
• Relevant certifications in AWS, Azure, Linux, or DevOps are a plus.

Technical Skills

Linux, DevOps Support, Production Support, Application Monitoring, AWS, Azure, Google Cloud Platform, CI/CD, Jenkins, Git, GitHub Actions, GitLab CI/CD, Docker, Kubernetes, Terraform, Bash Scripting, Python Basics, Grafana, Prometheus, CloudWatch, ELK Stack, Log Analysis, Incident Management, ServiceNow, Jira, Networking, SLA Management.