Aloha POS Engineer

Job details
Position: Aloha POS Engineer
Compensation: $ 35 - 45 /hour, depending on experience
Location: Full Remote
Inceed has partnered with a great company to help find a skilled Aloha POS Engineer to join their team!
This is a strong opportunity for a technically minded support professional who enjoys solving complex POS challenges, improving restaurant technology performance, and keeping critical systems running smoothly. In this contract role, you'll work across hardware, software, payments, integrations, and support processes to make a direct impact on day-to-day operations.
Key Responsibilities & Duties:

• Provide remote support for POS system issues and outages
• Investigate root causes and resolve recurring technical problems
• Support NCR payments and PCI-compliant payment setups
• Install and maintain POS servers, terminals, and printers
• Manage item, price, and database updates
• Reconcile POS and reporting data discrepancies
• Support loyalty, delivery, and catering platform integrations
• Create documentation and knowledge base articles
• Test system changes in lab, QA, and UAT environments
• Assist with Windows imaging for BOH, FOH, and KDS systems

Required Qualifications & Experience:

• Bachelor's degree or equivalent relevant experience
• 4+ years in IT support or IT project roles
• 2+ years working with Aloha POS and related tools
• Experience with restaurant technology environments
• Knowledge of payment processing and payment architecture
• Ability to troubleshoot hardware, software, and connectivity issues
• Strong communication and documentation skills
• Experience supporting technical issues in a fast-paced environment

Nice to Have Skills & Experience:

• Exposure to loyalty or delivery integrations
• Experience supporting kitchen display systems
• Background in hospitality technology

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Full remote role
• On-call support may be required

If you are interested in learning more about the Aloha POS Engineer opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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