Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting.

Responsibilities:
Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services.
Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity.
Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance.
Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration.
Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage.
Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions.
Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions.
Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date.
Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors.
Participate in after-hours coverage and scheduled on-call support when needed.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or comparable hands-on experience.
At least 2 years of experience in a service desk, desktop support, or technical support role.
Working knowledge of Windows environments, Microsoft 365, Teams, Outlook, and end-user workplace technologies.
Familiarity with Microsoft Entra ID, Active Directory, and identity or access management concepts within Microsoft 365.
Demonstrated problem-solving ability, clear communication, strong customer support skills, and solid organization.
Ability to balance competing tasks effectively in a busy, team-oriented environment.
Experience with Intune, Jamf, mobile device management platforms, or IT service management tools such as Atera is advantageous.
Exposure to collaboration room technology, enterprise AI tools, PowerShell, or automation tools is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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