Learner Care Specialist

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

 

Job Title: Learner Care Specialist

Location: Seattle, WA /Onsite

Position type: Full time/Permanent role

Job Description

Must Have Technical/Functional Skills

· Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.

· Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.

· Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).

· Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.

· Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).

· Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.

· High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.

 

Key Responsibilities:

· Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.

· Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.

· Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.

· Assist learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes.

· Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system. · Create and manage program meeting notices for participants.

· Create and deliver reports and data as requested, including weekly enrollment reports.

· Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.

· Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.

· Serve as liaison for subsidiaries where non-Boeing attendees participate in programs. · Participate in meetings/committees to communicate information and support continuous improvement of programs and services.

· Lead event integration details and drive communication to stakeholders.

Section IV - Job Qualifications & Skills

Section Details / Example Content

Domain · 3–6 years of experience in learning operations, registration/enrollmen

 

Roles & Responsibilities

· Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.

· Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.

· Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.

· Assist learners with enrollment and perform manual enrollment when required; process enrollment chang e requests including add/drop/date changes.

· Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.

· Create and manage program meeting notices for participants. · Create and deliver reports and data as requested, including weekly enrollment reports.

· Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.

· Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events. · Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.

· Participate in meetings/committees to communicate information and support continuous improvement of programs and services.

· Lead event integration details and drive communication to stakeholders.

 

Generic Managerial Skills, If any

· 3–6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles.

· Experience managing learning/event registrations end-to-end, including manual enrollments, changes, cancellations, and exceptions.

· Hands-on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms).

· Ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks.

· Reporting capability: preparing weekly enrollment reports and other ad-hoc reporting; proficiency in Excel preferred.