Human Resources Generalist

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country,

Westgate Smoky Mountain Resort & Spa
in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description

The HR Generalist provides comprehensive support to the Human Resources department by assisting in the execution of a wide range of HR functions and operational activities. This role contributes to the effective delivery of HR services, ensuring alignment with organizational goals and compliance with applicable policies and regulations.

As Human Resources Generalist, you will

Partner with management to resolve complex team member relations matters, including conflict resolution, formal investigations, disciplinary actions, grievance procedures, and collaboration with union representatives when applicable
Independently lead team member relations investigations, ensuring timely and effective resolution, including the preparation of applicable documentation in adherence with established protocols
Collaborates in responding to formal inquiries from regulatory bodies such as the EEOC and the Department of Labor
Interpret and ensure consistent application of employment laws and company policies, including FMLA, FLSA, EEO, and ADA, while advising leadership on compliance matters and risk mitigation strategies
Function as a strategic partner to cross-functional departments (benefits, payroll, leave administration) to proactively address team member concerns and coordinate key processes such as benefit enrollment and leave management
Support the administration and resolution of workers’ compensation claims
Ensure documentation and recordkeeping practices meet internal HR protocols and regulatory requirements
Represent the Company in unemployment claims process, including preparation of documentation and participation in hearings as necessary
Plan and execute employee engagement programs such as the Westgate Foundation events, Wellness Fair, and Customer Service Week, in alignment with organizational culture and engagement goals
Lead or support corporate HR initiatives, including I-9 compliance audits, policy updates, and internal process reviews
Design, deliver, and assess training programs for team members and management to support performance improvement, regulatory compliance, and professional development
Support the year-end performance review processes in partnership with department leadership, ensuring alignment with performance expectations and company timelines
Provide expert-level coaching and guidance to leaders and team members on performance management, employee engagement, and career development planning
Oversee and support HR operational functions as needed, ensuring smooth administrative operations
Other duties as assigned
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic.

These values are essential to our success, and we are looking for someone who shares out commitment. Qualifications

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field
Professional HR certification, such as SHRM-CP or PHR, preferred
2 - 5 years of progressive experience in the human resources field
Experience in hospitality or timeshare industry preferred
Knowledge of employment law and HR best practices
Ability to build trust and maintain strong relationships at all levels of the organization
Strong knowledge of employment laws and regulations
Required to pass a background screen, drug test, and prove eligibility to work in the United States
Additional Information

Why Westgate?

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW!

David A. Siegel Legacy Scholarship

– Up to $40,000 for Team Members’ Dependents After 1 Year of Service
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer

.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Property: 40003-WG Smoky Mountain Resort Compensation: USD 55000 - USD 70000 - yearly