HVAC Service Team Leader

Our Mission

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

- Our Family Owned & Care Culture

- OUR VALUES

- Healthy Work/Life Balance

- Established Career Paths

- Advancement Opportunities

- Year-round work – NO LAYOFFS

- 401k Plan w/ Company Match

- Employee Referral Program

- Regular Performance Reviews

- Paid Training in our state-of-the-art facility

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Responsibilities:

• Create a care culture.

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

• Consistently provide accurate True Transparency pricing.

• Mentor and develop technicians under his/her care to achieve the desired performance metrics.

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.

• Proper use of down tag.

• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.

• Present repair options to include cost using the options sheet.

• Support technicians and apprentices on troubleshooting issues as needed.

• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.

• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

• Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.

• Process warranty parts and paperwork as the job is completed.

• Record all material used or consumed on the job for job costing and replenishing.

• Facilitate rescheduling customer appointment if call is not complete.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Keep truck clean, stocked and accurately inventoried.

• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.

• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

• Inform a supervisor and/or manager if the customer does not have HVAC service before leaving the call.

• Communicate the benefits of Club Memberships.

• Manage to performance metrics scorecard.

• Report any safety issues to supervisor and/or manager.

• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.

• Perform other duties as assigned.

Position Requirements:

• EPA Certified required.

• A High School diploma or general education degree (GED) required.

• A minimum of two years’ experience preferred but not required with manager’s approval in maintenance, troubleshooting and correcting diverse HVAC service issues.

• A valid driver’s license and approved to drive by Company’s insurance carrier.

• Must be highly organized with good attention to detail and follow through.

• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

• Team player working in a team environment.

• Excellent customer service skills with desire to exceed customer expectations.

• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

• Kentucky Journeyman License

Physical Requirements:

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.

• Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.

• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).

• Occasionally works from heights 15 feet or higher above ground.

• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.

• Have good visual acuity.

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.