Donor Relationship Specialist

What You'll Do

Maintain Donor Communication, Engagement, Stewardship, and Retention
• Maintain consistent, personalized contact with an assigned portfolio of mid-level donors.
• Send timely, warm gift acknowledgments, gratitude, and impact communciations.
• Respond promptly and personally to donor inquiries and requests (manage generosity inbox).
• Recognize donor milestones such as giving anniversaries, birthdays, and cumulative giving thresholds.
• Recommend and support the handoff of qualifying donors to the Donor Relationship Manager.
• Develop and execute a stewardship plan for the assigned portfolio, including calls, notes, and event invitations.
• Support giving-tier upgrade campaigns and asks within the mid-level segment.
Provide Donor Operations Support and Portfolio Insights
• Coordinate with the Director of Donor Relations and other team members on shared donor communications, events, and campaigns.
• Maintain donor records to ensure all are current and accurate in the CRM.
• Identify and act on opportunities to deepen donor engagement (event attendance, volunteer involvement, storytelling touch points).
• Monitor giving patterns to flag donors at risk of lapsing and proactively re-engage them.
• Track and report on portfolio-level metrics including retention rate, upgrade rate, and acknowledgment turnaround time.
• Partner with the team to invite mid-level donors into deeper giving, grounded in what they care about and the impact they’ve already made.

Skills Needed to Succeed

• Excellent verbal, written, and interpersonal communication skills.
• Strong relational skills with the ability to build authentic, long-term partnerships.
• Ability to self-motivate, make independent decisions, and solve problems with innovation.
• Extremely effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• Ability to cultivate and maintain meaningful donor relationships through personalized communication, consistent engagement, and thoughtful stewardship.
• High school diploma or GED.
• 0–3 years of experience in donor relations, relationship management, or a related field.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity