Salesforce Administrator (AU Citizen with NV1 Security Clearance)

About the Salesforce Business Group

Accenture's Salesforce Business Group is part of Accenture Technology dedicated to selling, delivering, and supporting Salesforce technology based projects across Australia & New Zealand. We partner with our industry, consulting, strategy, service design and digital consultants to transform our clients, helping them leverage the Salesforce platform for growth and innovation.

What else the job offers

• A leadership team whose Managing Directors bring 50 years of collective experience in Salesforce delivery.
• Over 300 Salesforce specialists, including 10 certified Technical Architects, to support your career growth on complex, high impact projects.
• Unlimited Salesforce certification vouchers covering the entire product catalogue.
• Formal and informal training such as Khumbu sessions, Ohana Meetings, My Trailhead courses, and delivery leadership certifications.
• A merit based structured career program that provides responsibilities in our communities of practice for long term career development.
• In house tools for project management, estimators, security, code quality, and DevOps.

Role description

Join us as a Salesforce Administrator where you will collaborate across teams to deliver innovative solutions. You will drive operational effectiveness and help shape the future of our Salesforce environment.

What you'll do:

• Oversee administration and configuration of Salesforce to ensure optimal performance.
• Collaborate with cross functional teams to enhance service delivery and operational processes.
• Identify improvement opportunities and implement solutions to enhance user experience.
• Engage stakeholders to gather requirements and translate them into actionable plans.
• Monitor system performance, troubleshoot issues, and maintain a reliable IT infrastructure.

Key Skills:

• Expert proficiency in Salesforce Administration and the Salesforce Platform.
• Must be Australian Citizen with NV1 Security Clearance.
• A minimum of 2 years of experience in relevant Salesforce roles.
• Bachelor's Degree in a relevant field of study.
• Ability to build and modify custom objects, flows, permission sets, sharing rules, and other configuration.
• Experience creating reports and dashboards.
• Proficiency using Data Loader and managing data processes.
• Experience tracking and troubleshooting errors and user management.
• Proficiency in deploying configuration across environments.
• Experience providing technical assistance and end user troubleshooting for bugs and enhancements.
• Experience performing BAU activities and monitoring the Salesforce environment, preferably within large, complex enterprise data structures.
• Experience migrating data to the Salesforce platform.
• Experience engaging with business units to understand processes, data, and requirements gathering.
• Ability to work with a dynamic team in a fast paced environment.
• Experience managing process updates, liaising with clients for improvements, and aligning to change and release management.
• Strong communication skills with a wide range of stakeholders, both verbal and written.
• Strong understanding of Salesforce best practice and functionality.
• Focus on continual prioritised improvement aligned with client objectives and business needs.

Bonus points if you have:

• Expert ITIL Fundamentals knowledge.
• Advanced project management skills.
• Intermediate data analysis capabilities.
• Master problem solving techniques.
• Intermediate communication skills.
• Ability to work closely with vendors and internal stakeholders.
• Knowledge of IT service transition and ITIL framework.

MANDATORY REQUIREMENT

• Canberra based candidate preferred, Sydney candidates also considered.
• Must be Australian Citizen with NV1 Security Clearance.

These are mandatory requirements. Please do not apply if you do not meet them, as we are recruiting exclusively for this project.

What else we need from you

• Innovate, developing creative, robust and quality solutions to customer problems.
• Communicate with a wide range of people through email, showcases, presentations, meetings and workshops.
• A relentless passion for client success.
• Commercial acumen regarding the client's business goals and Accenture's obligations.
• Robust analysis and design skills matching your speciality.
• A collaborative spirit.
• A passion for Salesforce, its ecosystem, technology and ethos.
• Ethical behaviour at all levels, with an equal commitment to equality and diversity.
• Relevant experience (see below) and relevant Salesforce certifications or Trailhead badges.

Accenture Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, and Sustainability, visit the link below.

Progressive Employee Benefits - Australia

Equal Employment Opportunity Statement for Australia

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