Fulfillment Technician

The Fulfillment Technician supports the Marketing team by ensuring accurate, timely processing of coil and extrusion sample requests. Maintaining organized and reliable sample inventory systems while enabling strong communication between Marketing, Color, and Lab teams. This role helps ensure customers receive correct, high-quality samples quickly directly impacting our brand experience and customer satisfaction.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal
history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

This role will be a fully onsite role in Minneapolis, MN and will require up to 10% of travel.

• Ensure all tests are completed and results meet all specifications before going to the next production process for samples
• Enter all batch data into the electronic batch records system
• Generate appropriate paperwork as needed per customer specifications
• Gather and send customer samples as required
• Utilize appropriate computer systems to ensure effective testing of products
• Determine disposition of non-compliant finished goods
• Place non-conforming samples on hold as needed
• Maintain sample inventory levels
• Identify and communicate sample issues/delays to other departments as needed
• Create, maintain, and update standard operating procedures for Quality Department to meet ISO requirements
• Process sample transactions accurately and consistent with policies and procedures
• Maintain precise work order files and formulas
• Assist in training of other library associates as needed
• Experience supporting customer-facing teams (Sales, Marketing, Customer Service)
• Strong attention to detail with ability to manage many small tasks accurately 
• Comfortable working in fast paced, deadline-driven environments
• Must be able to communicate professionally with customer and internal partners regarding sample requests, timelines, and issue resolution, both verbally and in writing
• Must demonstrate strong customer-service skills, including responsiveness, clarity and attention to detail when providing updates or coordinating sample needs
• Perform other duties as assigned

Minimum Requirements:

• Must have a Highschool Diploma or GED Equivalent

• Must have at least one (1) year of customer service or inside/outside sales experience

Preferred Qualifications:

• Have a Bachelor's degree
• Have experience in color science, coatings, or manufacturing industries