Full timeEngineering

Escalation Engineer (Ref#IM0426)

AlbiChicago, Illinois🇺🇸United StatesPosted Jul 29, 2026

Why this role stands out

As an Escalation Engineer at Albi, you'll tackle complex technical challenges, hone your debugging and problem-solving skills, and contribute directly to system stability and customer satisfaction within a dynamic, venture-backed company. This role is ideal for a mid-senior level engineer with a strong background in backend technologies, cloud platforms, and a passion for collaborative problem-solving, offering a hybrid work model for added flexibility. You'll thrive in an environment that values ambition, continuous learning, and making a tangible impact, supported by a generous compensation package.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationChicago, Illinois, United States

Posted2 months ago

Job description

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.

Telecommuting within the area of intended employment 1 day/week.

Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.

We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.

We offer a generous compensation package which includes;

Good balance of personal autonomy and team collaboration on projects
Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
Be in an environment where your input is highly valued and personal growth is prioritized.
Interesting and challenging work.
Competitive Salary
Generous PTO.
Medical, dental, and vision insurance coverage.
Regular team events and off-sites.
Continuing education, mentoring, and career development opportunities
401K Plan + Matching.

Your journey is your own, and we’re here to help you thrive, no matter your starting point.