Client Partner - Edtech

Job Role: Client Partner - Edtech
Job Location: New York City/New Jersey
Job Type: FTE

Job Summary
Key Responsibilities:
Client Relationship Management
Serve as the primary point of contact for US-based clients, ensuring consistent
engagement and satisfaction.
Build long-term partnerships by understanding curriculum needs, platform
challenges, and strategic learning goals.
Drive account growth through cross-sell and up-sell opportunities across
Straive’s content, data, and engineering portfolios.

P&L Management
Own annual P&L responsibility , ensuring profitability and revenue growth.
Manage budgets, forecast revenue, and optimize operational efficiencies across
onshore/offshore teams.
Prevent account churn and improve delivery cost structures.
Strategic Planning & Execution
Develop and execute account plans aligned with client learning objectives and
Straive’s growth goals.
Ensure delivery excellence in digital publishing, platform modernization, and
data engineering projects.
Stay ahead of EdTech trends, competitive landscape, and emerging
technologies (LLMs, personalized learning pathways).

Domain & Technical Expertise
Demonstrate deep knowledge of higher education, K-12 publishing,
assessments, and digital content standards (LTI, QTI, SCORM).
Act as a trusted advisor, offering insights on modern learning experience design
(LXD) and EdTech frameworks.
Solutioning, Data & AI Innovation
Collaborate with technology teams to design innovative learning solutions
leveraging analytics, Generative AI, and SaaS platforms.

Drive adoption of learning analytics, dashboards, and predictive models for
student retention.
Propose scalable, secure, and cost-effective cloud-native architectures aligned
with client objectives.

Qualifications
o Education: Bachelor’s in Business Administration, Education Technology, Computer
Science, or related field (MBA preferred).
o Experience: 10+ years in account management, client partnerships, or business
development within EdTech/Higher Education/Digital Publishing.
o Leadership: Proven success leading large, globally distributed teams and managing
complex delivery architectures.
o Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth
and profitability.
o Industry Knowledge: Strong understanding of EdTech challenges, AI-native
personalization, and compliance standards (FERPA, COPPA, WCAG).

o Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven
solutioning. o Soft Skills: Exceptional communication, negotiation, and executive
presence with fluency in the US enterprise/institutional market.
This job description is not intended to cover or contain a comprehensive listing of all
responsibilities, duties, or activities that are required. Responsibilities, duties, and/or
activities may change, or new ones may be added at any time with or without notice.