Digital Health Care Coordinator

About Altro

Altro powers the next generation of wellness businesses with clinical infrastructure built for growth.

We're building a platform that enables wellness businesses to offer clinical services they currently can't provide on their own, including blood testing, prescriptions, and peptides, supervised by a clinical team. Think Shopify for wellness businesses.

The team behind Altro has done this before: Harvard Business School MBAs and a second-time founder, alongside operators and executives who've taken startups through exits as founding-team members. We're backed by top venture capital firms.

The tailwinds are massive: Peptides going mainstream, GLP-1s unlocking the category, the longevity movement in full swing, and AI unlocking what wasn't possible a year ago.

We're still early. Which means every hire matters. Join at the ground floor, work directly with the founders, and be part of something rare: a company at the intersection of a massive market shift and the moment when AI is reshaping what small teams can build.

What you'll do

You'll keep clinical ops humming alongside our COO in a digital health company with a human-centered mindset at the cutting edge of longevity. You won't own the function — you'll be the extra set of eyes and hands that makes sure nothing slips.

Specifically:

1. Execute clinical protocols — follow established clinical workflows for order processing, patient communication, and care coordination. Flag deviations early and escalate appropriately.
2. Manage the daily order queue — monitor at-risk orders, coordinate with labs and pharmacies to keep fulfillment moving, and escalate before delays occur.
3. Handle asynchronous patient messaging and phone line — triage inbound patient messages and respond in a warm, clinically-sound voice. You know when to answer, when to escalate, and when to loop in a clinician.
4. Support internal care coordination — serve as the connective tissue between clinical, fulfillment, and partner teams as needed to provide clinical clarifications. Keep handoffs clean and nothing falling through the cracks.

Who we're looking for

• Clinically fluent. MA, LVN/LPN, RN, or clinical coordinator background. You've reviewed scripts, handled patient comms, and know when to escalate.
• 4+ years of clinical experience, including at least 1 year at a digital health company with async patient communication.
• Excellent bilingual written and spoken communication style— your tone and clarity matter. You'll be communicating directly with US-based English- and Spanish-speaking patients and partners.
• Reliable schedule, specifically in morning ET hours. This is non-negotiable — please don't apply if you can't work mornings New York time or do not have a reliable schedule.
• Excited by startup growth. Tools change, processes evolve, and you're fine with that. Bonus if you've worked at a concierge clinic, digital health company, or DTC health startup.
• Detail-oriented. You catch issues early and document as you go.

Compliance requirements

• Must be based in and work from the United States
• Willing to sign a BAA and complete a background check before starting
• Prior HIPAA training, or willing to complete it before starting
• All patient communication stays in company systems

Nice to have

• Professional Spanish fluency (spoken and written) — we serve a Spanish-speaking patient population and this is a meaningful differentiator
• Experience with EHRs, telehealth platforms, or pharmacy/lab portals
• Background in functional/longevity medicine, peptides, or hormone optimization
• Customer service experience at a high-touch consumer brand
• Weekend availability

Logistics

• Location: US-based, remote
• Hours: Approx. 30-35hrs/week, with morning availability Eastern Time required
• Hourly rate, negotiable based on experience
• Classification: 1099 independent contractor