Parts & Logistics Assistant

The Parts & Logistics Assistant is a hands-on position responsible for supporting the daily parts, warehouse, inventory, shipping, and logistics needs of HITEC's nationwide Field Service organization. HITEC operates in a 24/7/365 critical-power environment, and our customers depend on our Service organization to respond around the clock when critical equipment requires support.

This role is responsible for accurately picking parts, building service kits, receiving and stocking inventory, performing stock and cycle counts, preparing and tracking shipments, supporting urgent and emergency parts requests, and maintaining a clean and organized warehouse. Field Service Technicians are located throughout the United States, making accuracy, urgency, communication, and follow-through essential.

The successful candidate is organized, dependable, computer savvy, physically capable of warehouse work, and experienced in parts, logistics, shipping/receiving, inventory, or warehouse operations. The employee must also understand that occasional extended hours, evenings, weekends, or after-hours support may be required when a critical shipment or customer need cannot wait until the next business day.

Key Responsibilities

Parts Picking & Kit Building

Pick parts accurately based on work orders, parts lists, service requirements, and direction from the Parts & Logistics Lead.

Build complete parts kits for preventive maintenance, overhauls, corrective maintenance, emergency service, projects, and other field activities.

Verify part numbers, descriptions, quantities, job information, and destination before a kit or shipment is released.

Clearly label and organize kits by customer, site, unit, technician, or job as required.

Identify missing, damaged, or incorrect parts before kits are released and communicate shortages immediately.

Stage completed kits and materials for shipment or technician pickup and process unused returned parts back into inventory.

Inventory, Stock & Cycle Counts

Receive, inspect, label, stock, and organize incoming parts, tools, equipment, and materials.

Verify incoming shipments against purchase orders, packing slips, and other documentation; report shortages, damage, or discrepancies.

Perform routine stock counts, scheduled cycle counts, and physical inventory counts to maintain inventory accuracy.

Research and help resolve inventory discrepancies and maintain accurate bin, shelf, and storage locations.

Monitor commonly used parts and supplies and communicate low-stock conditions to the Parts & Logistics Lead.

Maintain accurate movement of parts into, out of, and between inventory locations.

Shipping, Receiving & Logistics

Pick, pack, label, and prepare parts, tools, equipment, and materials for shipment throughout the United States.

Process and coordinate shipments through FedEx, UPS, couriers, freight carriers, LTL providers, and other approved transportation providers.

Prepare shipping labels, packing lists, tracking information, and required shipping documentation.

Package parts and equipment appropriately to prevent damage during transportation.

Track critical and expedited shipments through delivery and communicate delays or delivery risks promptly.

Support same-day, next-day, overnight, and emergency shipping requirements for Field Service.

Assist with pallets, freight shipments, loading, unloading, and staging larger parts or equipment.

Nationwide Field Service & Emergency Support

Support Field Service Technicians located throughout the United States with parts, tools, materials, and equipment.

Coordinate shipments to customer sites, technician locations, hotels, carrier hold locations, and other approved destinations as required.

Respond with urgency to equipment-down situations and emergency parts requests while maintaining shipment and parts accuracy.

Make local runs to FedEx, UPS, airport cargo facilities, freight terminals, vendors, or other locations when necessary to meet overnight or priority shipping cutoffs.

Stay beyond normal scheduled hours when reasonably required to complete a critical shipment or support an urgent Service need.

Occasionally report to the warehouse during evenings or weekends to locate, pick, kit, verify, receive, or ship critical parts when business needs require.

Check part availability, inventory status, or shipment status after hours when assigned or requested by Service leadership.

Communicate immediately when a critical part is unavailable, a shipment may miss cutoff, or another issue could affect the technician or customer.

Warehouse Operations, Forklift & Housekeeping

Safely operate a forklift, pallet jack, carts, and other authorized material-handling equipment.

Load and unload trucks, delivery vehicles, pallets, and freight safely.

Move, stage, and organize parts, tools, equipment, pallets, and other materials.

Maintain clean, organized, clearly labeled bins, shelves, aisles, storage areas, and workspaces.

Perform basic warehouse cleaning and housekeeping including sweeping, breaking down boxes, disposing of packaging, and keeping work areas safe and orderly.

Follow HITEC safety procedures and immediately report unsafe conditions, damaged equipment, or material-handling concerns.

Documentation, Systems & Administrative Support

Enter receiving, shipping, inventory movement, and parts information accurately into company systems.

Maintain shipping receipts, packing slips, tracking information, inventory records, and other required documentation.

Update spreadsheets, inventory trackers, shipping logs, and reports as required.

Use Microsoft Outlook, Excel, shipping websites, inventory/ERP systems, and other company applications.

Complete basic paperwork, filing, scanning, labeling, and administrative work as needed.

Perform other duties as assigned in support of the Parts & Logistics and Service organizations.

High School Diploma or equivalent required.

Valid driver's license required; must meet company driving requirements.

Previous experience in parts, logistics, shipping/receiving, inventory, warehouse operations, or a similar hands-on role.

Experience picking parts, preparing orders, or building parts/service kits.

Ability to safely operate a forklift; prior forklift experience required, with company authorization/certification to be completed as applicable.

Working knowledge of shipping and receiving processes, including FedEx and/or UPS shipping.

Basic to intermediate computer skills and ability to learn inventory, ERP, service, and shipping systems.

Ability to accurately read and verify part numbers, quantities, labels, work orders, packing slips, and shipping documentation.

Strong organizational skills and attention to detail.

Dependable, self-motivated, and able to work independently once trained.

Ability to prioritize urgent requests while maintaining accuracy.

Ability and willingness to work occasional extended hours, evenings, weekends, or after-hours assignments when critical Service needs require.

Preferred Qualifications

Two or more years of related parts, logistics, warehouse, inventory, or shipping/receiving experience.

Experience supporting industrial equipment, electrical/mechanical equipment, power generation, critical power, automotive, HVAC, or heavy-equipment parts.

Experience supporting a field service or maintenance organization with technicians located in multiple geographic areas.

Experience with ERP, warehouse management, inventory control, or service management systems.

Experience with freight, LTL, expedited, airport cargo, or time-critical shipments.

Forklift training or current certification.

Core Competencies

Ownership & Accountability - takes responsibility for assigned parts, kits, shipments, inventory transactions, documentation, and follow-through.

Accuracy & Attention to Detail - understands that the wrong part, quantity, address, or shipping method can directly affect a customer and technician in the field.

Urgency & Customer Focus - recognizes the mission-critical nature of HITEC's business and responds appropriately when equipment is down or parts are urgently required.

Organization - maintains orderly inventory locations, kits, paperwork, shipping records, and warehouse areas.

Communication - provides clear and timely updates regarding shortages, shipment status, delays, risks, and completed work.

Teamwork & Organizational Ownership - supports technicians, coordinators, managers, and Parts & Logistics teammates to keep Service work moving.

Integrity - handles inventory, company property, documentation, and mistakes honestly and responsibly.

Operational Discipline - follows shipping, inventory, safety, documentation, and escalation processes consistently.

Commitment & Reliability - demonstrates dependable attendance, flexibility, time management, and a 24/7/365 critical-service mindset.

Continuous Improvement - accepts coaching, learns company systems and parts, and looks for practical ways to improve warehouse and logistics execution.

Physical Requirements & Working Conditions

Ability to lift, carry, push, pull, and move parts, packages, tools, and materials weighing 75 lbs. or more as required.

Ability to stand and walk for extended periods and frequently bend, stoop, squat, kneel, reach, twist, and work at different heights.

Ability to safely load and unload vehicles, pallets, freight, and warehouse materials.

Ability to safely operate a forklift and other authorized material-handling equipment.

Ability to work in warehouse conditions that may be hot, cold, loud, dirty, dusty, or not climate controlled.

Ability to work around industrial parts, equipment, tools, pallets, vehicles, and normal warehouse hazards while following safety requirements.

Ability to drive locally for carrier, vendor, freight, and parts pickups or deliveries.

Ability to work occasional extended shifts, evenings, weekends, and after-hours assignments based on critical business and customer needs.

Tools, Equipment & Technology

Forklift, pallet jack, carts, hand trucks, scales, packaging tools, and other warehouse/material-handling equipment.

Company computer and applicable inventory, ERP, service, and shipping systems.

Microsoft Outlook, Excel, Word, and internal company applications.

FedEx, UPS, freight-carrier, courier, and shipment-tracking systems.

Barcode scanners, label printers, printers/scanners, and other warehouse technology as applicable.

Company vehicle or approved vehicle for local pickup and delivery assignments as directed.

Required PPE appropriate to warehouse, loading, shipping, and material-handling activities.

Performance Expectations

Selects the right part and quantity for the right job and technician.

Builds complete and accurate service kits and identifies shortages before release.

Completes stock counts and cycle counts accurately and on schedule.

Receives, stocks, and records incoming materials accurately.

Prepares shipments correctly, meets required carrier cutoffs, and tracks critical shipments through delivery.

Maintains accurate inventory transactions, shipping documentation, paperwork, and computer records.

Keeps the warehouse clean, organized, safe, and ready to support Service.

Communicates shortages, delays, damaged parts, shipment risks, and other concerns proactively.

Demonstrates dependable attendance, flexibility, teamwork, and follow-through.

Understands that HITEC supports critical-power customers 24/7/365 and responds with appropriate urgency when Service needs require support outside normal hours.

This position is established as an initial six-month assignment to provide additional support to the Parts & Logistics operation. During this period, the employee will be trained on HITEC parts, inventory, parts picking and kit building, shipping and receiving, warehouse organization, logistics, and nationwide Field Service support processes.

Performance will be evaluated based on attendance and dependability, parts and kit accuracy, inventory and cycle-count accuracy, shipping accuracy and timeliness, warehouse organization and cleanliness, productivity, computer and paperwork accuracy, safety, communication, teamwork, flexibility, and the ability to learn and take on additional responsibilities. Based on business needs and individual performance, there may be an opportunity for the position to continue beyond the initial six-month assignment.