UKCC Team Lead

About the role you’re considering
The 24/7 UK Operations Centre provides continuous operational support across multiple private and public-sector client environments. The Team Lead will provide consistent operational and people leadership across the service, ensuring that high standards are maintained across all shifts, supported accounts and operational processes. They will own overall service performance, operational governance, capability development and stakeholder coordination.

The role requires an experienced operations leader who can maintain control of day-to-day delivery while also improving how the service operates. The successful candidate will lead through Shift Managers, develop Cloud Operations Engineers and apprentices, strengthen service quality, reduce avoidable operational risk and create the conditions for the team to resolve more, automate more and take on higher-value technical work.

The Team Lead must bring substantial previous operational experience, credible experience of leading people and teams, and a proven ability to drive operational excellence, service improvement and structured workforce development. The Team Lead is accountable for the service, while Shift Managers remain responsible for running their individual shifts. This distinction is important to maintaining clear accountability without duplicating on-shift leadership.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Due to the nature of the client to be supported, successful candidates should expect there will be regular on-site engagement and so travel to site will be required. Your role

• Provide end-to-end leadership and accountability for consistent, high-quality service delivery across the 24/7 multi-client operation.

Candidates must be able to demonstrate: Substantial experience in IT or infrastructure operations, service delivery or a comparable 24/7 technical environment. Proven experience of leading teams, managing people and developing other operational leaders. A strong record of setting operational standards and improving service performance, quality, client outcomes and operational discipline. Strong working knowledge of ITIL and ITSM, including incident, event, problem, change, escalation and service-level management. Experience of developing technical capability through structured training, coaching, practical assessment and workforce-development planning. Desirable skills and experience The following would be advantageous: ITIL, leadership, management, service-management or relevant technical qualifications. Experience leading a secure, security-cleared, shift-based or multi-client operational service. Broad knowledge of cloud, Windows, Linux, virtualisation, monitoring, backup, patching and enterprise infrastructure. Experience of automation, observability, Site Reliability Engineering or data-driven operational improvement. Experience of service transformation, technical shift-left, organisational change or operating-model implementation. Personal qualities and leadership behaviours The successful candidate will: Bring calm, clarity and structure to complex or high-pressure operational situations. Demonstrate visible ownership, sound judgement and the confidence to maintain standards and challenge poor operational practice. Communicate clearly and build trust through fairness, transparency, consistency and professional integrity. Lead with a coaching mindset, supporting people to develop while maintaining clear expectations and accountability. Promote client focus, technical curiosity, collaboration, continuous learning and sustainable improvement. Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.
Please opt in during the application process. Make it real – what does it mean for you?
Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |