Sales Support Specialist

Job Description
Job Description
At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.

Job Purpose
:
The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams. This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Duties and Responsibilities
· Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
· Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
· All employees are required to actively participate in the LSC Safety Program.
· Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
· Other duties as assigned.

SALES AND CUSTOMER SUPPORT
· Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status
· Assess customer needs and recommend renewals, upgrades, and new solutions
· Provide product education and support to customers
· Coordinate troubleshooting basic technical or service-related issues.

CLIENT RELATIONSHIP MANAGEMENT

· Serve as a liaison and coordinate contacts for assigned healthcare clients
· Maintain consistent communication through regular outreach and follow-up
· Build strong relationships with stakeholders and decision-makers
· Ensure client needs are addressed promptly and effectively
ACCOUNT COORDINATION & EXECUTION
· Coordinate across internal teams to ensure accurate and timely execution
· Track ongoing client activity including installations and upgrades
· Maintain visibility into account timelines, deliverables, and milestones
· Process customer orders, including order entry, review, and tracking
· Support billing reconciliation and prepare account-related documentation for clients
REPORTING & ADMINISTRATION
· Maintain accurate and up-to-date Q360 records
· Track account interactions and project progress
· Create, process, and maintain reports for assigned clients
· Support reporting and internal account planning
· Assist with credit requests and invoice coordination
· Accountable for contractor prequalification updates and renewals
OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT
· Identify opportunities for additional products and services within existing accounts
· Gather insight into client needs and market activity
· Provide feedback on customer satisfaction and improvement opportunities
· Partner with senior sales team members to support growth initiatives
CRM & PROCESS MANAGEMENT
· Maintain accurate and up-to-date CRM records
· Track account interactions and project progress
· Support reporting and internal account planning
ISSUE RESOLUTION & CUSTOMER EXPERIENCE
· Proactively identify and resolve customer issues
· Escalate delays or problem areas and recommend solutions
· Collaborate internally to ensure high-quality service delivery
· Maintain a consistent, positive client experience
Qualifications
Required:
· High School Diploma or equivalent
· 2-5 years in customer service, sales support, account coordination, or client-facing support roles
Preferred:
· Experience in healthcare technology or related industries preferred
Additional Requirements
· Ability to travel locally within the region
· Occasional travel to other Lone Star regions
· Valid driver’s license and reliable transportation
Education Requirements
· High School Diploma or GED, with a minimum of 3 years office related experience, OR
· Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent
Skills
· Strong communication and interpersonal skills
· Highly organized with strong attention to detail
· Ability to manage multiple priorities effectively
· Customer-focused and proactive problem-solving mindset
· Experience with CRM systems
· Proficiency in Microsoft Office Suite
· Understand and adhere to company policies and applicable laws
\nCompany Description
Lone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States.

We have grown by 300% in the last three years. Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News. We value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.

We are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position. Company Description
Lone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States.

We have grown by 300% in the last three years.\r\n\r\nOur focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.\r\n\r\nWe value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment.

All candidates must be focused on providing solutions and are passionate about making a difference for our customers.\r\n\r\nWe are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position.