VTC Field Support Specialist with Security Clearance

CyberCore is looking for a VTC Field Support Specialist.

Responsibilities Include

• Installing, operating, maintaining, repairing, and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems, and subsystems, and installing/configuring software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end-user equipment, hardware, and software.
• Ensuring customer satisfaction is achieved.

Required Skills

• Minimum education and experience level: High school/GED and a minimum of four (4) years of experience.
• Equivalent education and experience: Associate's degree and two (2) years of experience.
• Highly skilled in installing, repairing, and troubleshooting VTC devices and systems.
• Demonstrated ability to read and understand technical manuals and schematics.
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Active TS/SCI security clearance with a current polygraph is required Additional Details At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally. The salary range for this role is $54,000 - $65,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills.

This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations. Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity.

It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population.

CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.