Business Process Analyst

ForTec Medical is an industry leader, dedicated to improving patient health.  Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.

What We Offer:

At ForTec, caring for others starts with caring for our team. That’s why our benefits go beyond the basics:

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

We are seeking a Business Process Analyst to support ForTec Medical's Systems Design & Intelligence (SDI) team by analyzing, documenting, and maintaining business processes across the organization. The primary focus of this role is transforming meeting transcripts, business interviews, discovery sessions, and existing documentation into accurate, organized, and reusable process maps, process narratives, and supporting knowledge materials.

Working closely with functional SDI team members and business stakeholders, the analyst helps document current-state processes, identify gaps and inconsistencies, and develop a shared understanding of how business activities, teams, and systems interact. The position also contributes to the SDI process knowledge repository by organizing and maintaining process documentation and related materials for validation, traceability, and reuse. Through participation in discovery and validation activities, the analyst develops broader business analysis and process improvement capabilities over time.

Business Process Documentation & Mapping:

• Analyze meeting transcripts, discovery notes, existing procedures, system documentation, and other source materials to develop accurate current-state business process documentation.
• Create and maintain process maps, workflows, SIPOC diagrams, swimlane diagrams, and supporting process narratives using established SDI methodologies, templates, and standards.
• Document process activities, decision points, business rules, participating teams, roles and responsibilities, handoffs, exceptions, workarounds, and interactions between business systems.
• Organize complex or incomplete information into clear, logical, and understandable documentation, identifying gaps, inconsistencies, and areas requiring clarification.
• Refine documentation based on feedback from functional SDI members and business subject matter experts, ensuring accuracy, consistency, and appropriate levels of detail.

Process Discovery & Analysis:

• Work alongside functional SDI team members to learn and understand business operations, workflows, and supporting systems.
• Participate in business process discovery meetings, stakeholder interviews, workshops, and system demonstrations, capturing key information and asking clarifying questions.
• Research and investigate business processes using available documentation, meeting recordings, and other approved information sources.
• Assist in identifying process gaps, inefficiencies, manual workarounds, and opportunities for improvement.
• Assist with targeted follow-up discussions to clarify process details, resolve documentation questions, and support increasingly independent process analysis.

Process Knowledge Management & SDI Collaboration:

• Organize, maintain, and update process documentation within the SDI process knowledge repository and approved collaboration tools, applying consistent templates, naming conventions, classifications, and version control practices.
• Maintain appropriate links between process documentation, project artifacts, supporting source materials, decisions, and related business or systems information to ensure traceability, context, and reuse.
• Collaborate with functional SDI members, business process owners, and IT teams to validate documentation and support a shared understanding of business processes.
• Support SDI initiatives by capturing and preserving process knowledge developed through discovery and project activities, providing documentation that supports future analysis, process design, and system improvements.
• Learn and apply approved process mapping, collaboration, and AI-assisted documentation tools while contributing ideas to improve documentation practices and team effectiveness.

Requirements

• Bachelor's degree in Business, Information Systems, Operations, Industrial Engineering, or related field, or an equivalent combination of education, training and relevant experience.
• 1–3 years of experience in business analysis, business process documentation, operations analysis, or a related field preferred. Candidates with less experience who demonstrate strong analytical aptitude and relevant skills will be considered.
• Experience creating process maps, workflow diagrams, or structured business documentation through employment, internships, academic projects, or other relevant experience.
• Familiarity with business process mapping techniques, including flowcharts, SIPOC diagrams, and swimlane diagrams.
• Experience with process mapping tools such as Miro, Microsoft Visio, Lucidchart, or similar applications preferred.
• Proficiency with Microsoft 365 applications, including Word, Excel, Teams, and SharePoint.
• Familiarity with enterprise business applications, such as ERP, CRM, or other operational systems, and exposure to Lean, Six Sigma, or similar process improvement methodologies are beneficial but not required.

What You Need to Be Successful

• Strong analytical thinking, curiosity, and a willingness to learn.
• The ability to organize complex information, work diligently through details, ask thoughtful questions, and produce high-quality documentation.
• Strong collaboration skills, receptiveness to feedback, and a commitment to professional growth are also important.
• Strong attention to detail, accuracy, and completeness when reviewing information and producing documentation.
• Patience, persistence, and a strong work ethic, with a willingness to work diligently through detailed and sometimes repetitive analytical tasks.
• Strong written communication skills, with the ability to translate complex information into clear, logical, and understandable documentation.
• Active listening and interpersonal skills, with the ability to collaborate effectively, seek clarification, and communicate comfortably with colleagues at different levels of the organization.
• Highly organized, self-motivated, curious, and eager to learn, with a willingness to accept feedback, follow established methodologies, and continuously develop new skills.

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.