Front Desk Agent

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description:
Sharpcontra is currently seeking a reliable and service-oriented Front Desk Agent to join our team in Detroit, MI. As the first point of contact for our visitors and clients, you will play a key role in creating a welcoming and professional environment. This position is ideal for individuals who possess strong communication skills and enjoy working in a fast-paced setting.

Responsibilities:

• Greet and assist visitors, clients, and vendors in a courteous and professional manner

• Answer phone calls and direct them appropriately

• Manage check-in and check-out procedures

• Maintain an organized and tidy front desk area

• Handle incoming mail and deliveries

• Schedule appointments and maintain calendars for staff as needed

• Ensure security protocols are followed at all times

• Support administrative staff with basic office tasks

Qualifications:

• High school diploma or equivalent required

• Previous experience in a front desk, administrative, or customer service role preferred

• Strong verbal and written communication skills

• Professional appearance and demeanor

• Excellent organizational and multitasking abilities

• Proficient with Microsoft Office Suite and office equipment (printer, phone systems, etc.)

• Ability to remain calm and effective under pressure

Benefits:

• Competitive salary ($32,000 - $38,000 annually)

• Opportunities for career growth and professional development

• Supportive and team-oriented work environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• Consistent Monday to Friday schedule