Client Service Manager - CPM Ireland

Overview

The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

Benefits:

• Basic Salary up to €70,000
• Commission - €15,000
• Company Car
• Fuel Card
• Lunch Allowance

The Primary Responsibilities for This Role Are:

• Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
• Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
• Oversee recruitment, training and compliance across the team.
• Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
• Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
• Generate new opportunities for revenue streams within the business.
• Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
• Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
• Use reporting data to provide insights for the client to drive their business forward.
• Assist the business by participating in other group projects.
• Undertake to learn new ways of working to support evolving company needs and client expectations.

Qualifications

• Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
• Experience providing coaching and development support to a sales team.
• Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Essential

• Passion for sales, with an ability to work both autonomously and create strong relationships.
• Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
• Ability to motivate others to perform at best-in-class levels.
• High attention to detail.
• Flexible in approach to work practices, including willingness for travel and field work as required.
• Commitment to continual personal and team development.
• Skill with coaching and developing people to maximise their motivation, performance and competencies.
• Strong time management and organisation skills.
• Initiative and ability to perform independently and without direct supervision.
• Problem solving skills and a drive to identify and implement new ways of working.
• Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
• Ability to influence decision makers to the benefit of CPM and clients.

Measures of Success

• 100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
• On-time, accurate reporting completion for both CPM and our clients.
• Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
• Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
• Drive revenue for the business by maintaining and growing, where appropriate, the client budget.