ABM Junior Analyst

Role Summary

The ABM Junior Analyst supports End User Services (EUS) operations by managing end-user hardware and software assets, procurement activities, billing documentation, and operational reporting. This role maintains accurate asset records in ServiceNow across the full device lifecycle, including assignment, warranty, repair, refresh, reassignment, and disposal. The analyst also contributes to process documentation, contract administration, software license reconciliation, and continuous improvement initiatives. This is an on-site position in San Diego, California, with opportunities to provide backup and overflow support across the team.

Responsibilities

• Maintain accurate end-user hardware and software asset records in ServiceNow, including quantities, locations, lifecycle status, warranty, network information, assignments, and billability.
• Coordinate returns of computers and printers to the warehouse, documenting items requiring reassignment, refresh, repair, reimaging, disposal, or donation.
• Manage ServiceNow catalog items, including new, modified, and retired hardware and software entries.
• Enter software entitlements and maintain contract records in ServiceNow.
• Perform software license reconciliation and support accurate license tracking.
• Process ServiceNow tickets for catalog hardware and software requests and generate procurement requisitions.
• Issue requisitions for non-catalog items supporting End User Services, including laptops, leased equipment, and resource units.
• Assist with recurring reports and billing documentation to support complete and compliant contractual reporting.
• Provide backup coverage and additional project support during team absences or periods of increased workload.
• Document procedures, maintain desktop operating procedures, and identify opportunities for automation and process improvement.

Qualifications

• Experience supporting IT operations, asset management, procurement, business operations, or a related function.
• Familiarity with ServiceNow or comparable IT service management and asset management platforms.
• Understanding of hardware and software asset lifecycles, inventory records, software licensing, and contract management.
• Ability to process procurement requests and maintain accurate operational and financial documentation.
• Strong attention to detail and ability to manage recurring administrative tasks accurately.
• Effective written and verbal communication skills.
• Ability to document procedures, identify process patterns, and recommend operational improvements.
• Ability to collaborate with team members and provide backup support as needed.
• Ability to work on-site in San Diego, California.
• Work authorization for the United States is required.

Publishing Pay Range: $20.00 - $24.00 hourly

This position is based in office and requires employee to work on-site.