Amazon connect Architect/Consultant

• Amazon Connect Expertise:
• Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
• Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
• Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
• Experience with Amazon Connect's API's and SDK's
• AWS Experience:
• Solid experience with AWS infrastructure and services, including EC2, S3, VPC, API Gateway, Step Functions etc.,
• Experience with AWS Security best practices.
• CRM Integrations and 3rd Party Integrations
• Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
• Experience with CRM API's and data models
• Good to have experience integrating with WFM systems like Verint.
• Technical Skills
• Strong scripting and programming skills (e.g., Python, Node.js, JavaScript, Java, C# etc.,)
• Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,) and ETL processing with AWS Glue, AWS Kinesis etc.
• Experience working in Agile environments (Scrum, Kanban, SAFe)
• Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
• Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
• Good experience and knowledge of networking concepts and protocols especially in telephony environment.
• Other Qualifications:
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Required Experience

• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform

Nice to have

• Experience with Genesys On-Premises contact center system
• Experience with contact center migrations
• Experience with cloud migrations
• Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
• Related AWS Certifications