Project Manager

Project Manager
POSITION SUMMARY: Ensure predictable, consistent, and successful project delivery. The Senior Project Manager will plan, coordinate, and monitor larger scale scope and budget projects with a high degree of complexity and risk. The Senior Project Manager will partner with key business stakeholders to ensure a successful start-up and completion of a project. Projects can span multiple business units or functional areas. The Senior Project Manager is expected to work under minimal supervision with oversight provided by the Project Delivery Leaders.
Primary Responsibilities:

• Ensure predictable, consistent, and successful project delivery
• Provide a holistic view of the overall project to the organization and all stakeholders
• Exhibit proactive behavior by engaging in project planning activities, including but not limited to:
• Defining the overall scope of the project
• Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities
• Identifying and communicating project dependencies
• Putting a mechanism in place to ensure on-going control of the project (e.g., kick-off meeting, overall project management approach, communication plan, risk management, issues management, change controls, etc.)
• Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path
• Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
• Keep all stakeholders (internal and external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout the project
• Proactively communicate the project’s progress on an ongoing basis, ensuring transparency throughout the project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Complete all the above in adherence to the Fiserv Infrastructure Delivery Lifecycle (IDLC) framework
• Knowledgeable about how the organize works; knows how to get things done through formal channels and informal network. Understands the culture of organization.

Qualifications:

• Bachelor's degree in business or equivalent work experience
• 7+ years of previous project management and/or relevant consulting experience
• Knowledge of, and demonstrated experience, in project management processes and methodologies as well as project lifecycles
• Experience in banking, financial services, and/or software industries
• Experience in driving large scale change efforts
• Experience with matrix management of cross-functional processes and teams
• Project Management Professional (PMP) certification preferred
• Familiarity with project management tools

Possesses the following key skills/behaviors:

• Stakeholder Partnership:
• Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize project effectiveness and influence
• Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
• Judgment:
• Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful project delivery
• Ability to adapt to and work effectively within a variety of situations and with various individuals
• Team Leadership:
• Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
• Ability to lead and influence with minimal direction from sponsor or manager
• Accountability & Commitment:
• Ability to achieve project outcomes and stakeholder satisfaction
• Ability to identify project obstacles and proactively mitigate risks. Escalates and resolves complex issues effectively
• Learning Agility:
• Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others
• Ability to incorporate feedback and adjust plans or approach
• Business Acumen:
• Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
• Ability to explain the business rationale and benefits of change to client, including impacts to project
• Problem Solving:
• Ability to identify, analyze and solve problems
• Ability to effectively and quickly solve complex problems rather than symptoms
• Process Adherence:
• Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
• Ability to use proven project management methods and practices to facilitate the achievement of project outcomes
• Ability to provide a complete view of the overall project to the organization and all stakeholders

Working Conditions:

• Environment – Office required (no hybrid)
• Physical Requirements – Sitting for long periods of time
• Site: Alpharetta / Berkeley Heights