Field Engineer

Job Description:

The Field Engineer is responsible for maintaining and troubleshooting both network and voice
communication systems. This hybrid role combines the duties of managing network
infrastructure with the installation, configuration, and maintenance of voice communication
systems. The Field Engineer will utilize employer toolsets and diagnostic techniques to ensure
optimal performance of both network and voice systems, while collaborating with other IT teams
to integrate these systems seamlessly into the company's infrastructure.

Responsibilities:

• Network Troubleshooting: Identify and resolve network-related issues by analyzing system logs,
conducting diagnostic tests, and addressing user-reported problems. Ensure minimal disruption to
network services.
• Voice System Maintenance: Install, configure, and maintain voice communication systems (PBX,
VoIP) and equipment. Troubleshoot and resolve issues related to voice networks and phone
systems.
• Use of Employer Toolsets: Leverage employer toolsets to gather and analyze data on network and
voice system performance. Proactively address issues and optimize system efficiency.
• Integration of Network and Voice Systems: Work closely with IT teams to integrate voice
systems with network infrastructure, ensuring seamless communication across platforms.
• Performance Monitoring: Continuously monitor and analyze network and voice system
performance to identify potential bottlenecks and ensure optimal uptime.
• Security and Compliance: Ensure network and voice systems adhere to security standards and
regulatory requirements. Conduct audits and implement security measures as necessary.
• On-call Responsibility: Participate in an on-call rotation to provide after-hours support for urgent
network or voice system issues. Respond promptly to critical incidents and escalate when needed.
• System Documentation: Create accurate documentation of network and voice system
configurations, changes, and troubleshooting procedures for future reference.
• User Support: Provide technical support to end-users for both network and voice-related issues.
Manage user accounts, permissions, and access control for voice systems.
• Duties as assigned

Competencies (knowledge, skills, and abilities):

• Networking Fundamentals: Proficient in networking concepts like TCP/IP, DNS, DHCP,
VLANs, and subnetting.
• Voice System Expertise: Proficient in configuring and troubleshooting voice communication
systems (PBX, VoIP) and telephony protocols (SIP, H.323, RTP).
• System Monitoring: Experience with monitoring tools and network/voice management systems.
• Network & Voice Security: Knowledge of firewalls, VPNs, ACLs, and security protocols.
Understanding of security measures for voice systems.
• Hardware Configuration: Ability to configure and troubleshoot routers, switches, IP phones,
gateways, and other network/voice hardware.
• Troubleshooting & Problem Solving: Strong problem-solving skills in both network and voice
systems. Ability to diagnose and resolve technical issues efficiently.
• Communication Skills: Strong verbal and written communication skills to effectively
communicate technical information to clients and team members.
• Adaptability: Willingness to stay updated with new technologies and evolving network and voice
environments. Flexibility and adaptability to work in dynamic environments are essential.
• Team Collaboration: Work collaboratively with other IT professionals to ensure smooth
integration and performance of network and voice systems.

Core Behavioral Competencies for All Team Members:

• Growth and Learning: Embraces learning, adaptability, ambiguity when needed, innovation and
experimentation, explores curiously, seeks and values feedback, seeks and shares knowledge.
• Relationships and Collaboration: Builds trust internally and externally, communicates openly,
values diversity, supports teammates, resolves conflict, leans in, and shows kindness.
• Integrity and Responsibility: Acts ethically, owns actions, is dependable, communicates
courteously and respectfully, see something – say something, learns from mistakes, protects
confidentiality, demonstrates transparency.
• Passion and Commitment: Shows enthusiasm, inspires, celebrates, builds sustainable resilience,
supports change, champions bold, creative and original thinking.
• Service Excellence: Continuously pursues and delivers excellence in all work activities, focuses
on internal and external customer needs, builds loyalty, and engages with compelling value.
Workplace Safety and Security
• Travel is estimated at 75% of the time and may be higher or lower based on operational
requirements. Travel primarily consists of local, same-day trips for break/fix support, on-site
projects, and vendor visits, with overnight travel required only on rare occasions.
• This role requires a valid, unexpired driver’s license, use of a personal vehicle (with mileage
reimbursement), and adherence to safe driving practices.
• Regularly sit, walk, stand, lift, carry, push, pull, bend, stoop, and kneel.
• Occasionally lift, push, pull around 20 pounds.
• Good manual dexterity for computer applications, reading computer screens.
• Ability to safely lift and install hardware components, work in data centers, and pull cables.
• Safely navigate electrical systems
• Follow internal protocols for identification and communication of possible safety hazards in all
workspaces (see something, say something)
• Follow all OSHA regulations and safety guidelines to ensure a safe working environment,
complete all required safety and security training

Compensation and benefits

The annual base salary range for this position is $60,000 – $75,000. This range reflects the compensation
the Company reasonably expects to offer based on the position’s responsibilities and the selected
candidate’s relevant experience, skills, education, training, and certifications.
This position is eligible for consideration for an annual discretionary bonus based on company
performance, individual performance, and other factors. Any bonus award is discretionary and is not
guaranteed.
Benefits available to team members in this position include medical, dental, and vision insurance;
company-paid life and disability insurance; a 401(k) retirement plan with company matching
contributions; paid vacation, sick leave, and holidays; and other applicable benefits. Participation is
subject to the eligibility requirements and terms of the applicable plans and policies.