Resident Engineer | Grand Rapids, MI

Role Summary

The Network Operations Resident Engineer provides proactive and reactive technical support for a large-scale enterprise networking environment. This customer-facing role supports daily network operations, technology transformation initiatives, lifecycle management, production changes, and strategic projects. The engineer serves as a trusted technical advisor across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Mist Wireless, enterprise routing, and network performance optimization. Success in this role requires strong technical expertise, operational discipline, analytical ability, and effective communication with technical and non-technical stakeholders.

Responsibilities

• Serve as a technical advisor and subject matter expert for Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless technologies.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Configure and support routing, application policies, traffic steering, path selection, high availability, and site connectivity.
• Operate, monitor, troubleshoot, and optimize Mist Wireless environments, including authentication, roaming, RF performance, and client connectivity.
• Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), insights, events, alerts, and telemetry to investigate network and user-experience issues.
• Troubleshoot complex issues across WAN, SD-WAN, routing, wireless, authentication, roaming, RF, and application connectivity.
• Apply networking fundamentals to diagnose BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, and DNS issues.
• Support production changes, maintenance activities, software upgrades, incident resolution, technical escalations, and root-cause investigations.
• Collaborate with customer engineering and operations teams, support organizations, and engineering resources to resolve complex technical issues.
• Create technical documentation, implementation procedures, operational guidance, and troubleshooting materials while providing knowledge transfer and mentoring.

Qualifications

• Bachelor’s or master’s degree in computer science, computer engineering, electrical engineering, information technology, or equivalent practical experience.
• 6–10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Demonstrated hands-on experience supporting complex enterprise network environments.
• Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.
• Strong experience with Session Smart Router, including deployment, configuration, routing, traffic flows, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
• Strong understanding of SD-WAN architectures, including underlay and overlay networks, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.
• Hands-on experience with Mist Wireless, including WLAN configuration and operations, authentication, roaming, RF troubleshooting, client connectivity, and performance optimization.
• Experience using Marvis Virtual Network Assistant, Mist AI-driven operations, SLEs, insights, events, alerts, and telemetry.
• Strong knowledge of BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, and DNS, with the ability to troubleshoot multi-domain network issues.
• Excellent analytical, problem-solving, communication, documentation, and technical leadership skills, with the ability to work independently in a customer-facing environment. Knowledge of Mist Wired Assurance and Juniper EX switching is desirable.

Publishing Pay Range: $80.00 - $86.00 hourly

This position is based in office and requires employee to work on-site.