Support & Deployment Specialist, Media Production Suite

Bring your post-production expertise to a fast-paced 24/7 support team helping keep production and post-production workflows moving smoothly. This role focuses on troubleshooting, media access, and operational support for a collaborative environment with potential to grow into a longer-term opportunity.
Responsibilities

• Provide responsive support to production, post-production, and vendor partners when workflows are blocked
• Help ensure coverage for a rotating on-call schedule as part of a 24/7 support model
• Assist with getting media into the cloud and remotely accessing machines for troubleshooting
• Investigate technical issues, identify what is happening, and help drive toward resolution
• Support weekend and after-hours coverage needs as part of the team's operating structure
• Collaborate closely with team members to maintain reliable support across production timelines
• Contribute to an environment that may support future long-term opportunities based on team needs and performance

Skills

• Hands-on experience in post-production support, operations, or a related technical role
• Strong troubleshooting skills with the ability to work through technical issues methodically
• Familiarity with post-production workflows and media handling
• Experience supporting remote systems or machines
• Clear communication and a service-oriented mindset
• Ability to work well in a team-based support environment
• Flexibility to participate in on-call coverage and evolving support expectations

Preferred Skills

• Background as an imaging technician or in post-production operations
• Experience working in a high-volume, time-sensitive support setting
• Comfort collaborating across multiple teams and vendor partners
• Ability to adapt quickly to changing priorities and support needs
• Interest in contributing to a scalable, always-available support model
• Availability to work onsite in Los Angeles several days per week for collaboration and onboarding

Horizontal is committed to creating an inclusive workplace where diverse perspectives are valued, respected, and supported. We welcome candidates from all backgrounds and are dedicated to fostering equity, belonging, and opportunity throughout the hiring process and beyond.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $50 - $87 per hour based on qualifications and experience.