IT Application Operations Engineer

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications

• Perform Container based Application Deployments, Configurations and Hotfix installations

• Troubleshoot Manufacturing IT Application and infrastructure related incidents

• Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application

• Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations

• Perform Application and infrastructure Migrations

• Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s

• Monitor system performance and ensure Application availability 

• Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery

• Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services

• Provide extended support for planned Maintenance and On-Call readiness support 

• Should be able to work in shifts and travel to customer location for business need

Educational qualification:

B.E/B. Tech /M. Tech /MCA

Experience :

3-5 Years

Mandatory/requires Skills :
Kubernetes core concepts

• Containerization  and Docker essentials

• Good knowledge of Kubernetes, Istio Service mesh

• Linux - CLI and Basic knowledge of various components work (kernel, CPU, memory, disk, network)

• Scripting (Bash and YAML)

• Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)

• Support for Kubernetes based projects to resolve critical and complex technical issues

• Performing application deployments & configuration on Kubernetes cluster

• Infrastructure automation and DevOps tools (Ansible/ Terraform/ Jenkins/ Argo CD)

• ITIL Service Management Framework (Incident, Change, Problem Management)

Preferred Skills :
Application and infrastructure Monitoring tools (ICINGA / Grafana / ELK ) Working experience in Rancher
Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)
Database Administration (Oracle / MySQL / Mongo)
IoT / IT for Manufacturing - i4.0 concepts
Working knowledge of various tools and open-source technologies
ITIL v3 / v4 Foundation certification preferred